21
Descaling the Device
If the water only runs very slowly through the device or the device is louder than usual during
the brewing process, you should descale the device.
1. Pour the mixture of water and descaling agent into the water reservoir and switch on the
device. Consult the instructions for using the descaling agent with regard to the ratio of
water to descaling agent.
2. Let the mixture run through the machine completely. Repeat this procedure if the water still
runs through slowly.
3.
After descaling, let water (without coffee) run through the device at least three times to flush
the pipes etc. Then, pour the water away.
Troubleshooting
If the device is not working properly, please check first of all whether you can rectify a problem
yourself. Otherwise you should contact the customer service department.
Do not attempt to repair a broken or damaged device yourself!
Problem
Possible cause / Solution
The device cannot
be switched on.
• Is the mains plug correctly inserted into the socket?
• Is the plug socket defective?
Try another plug socket.
• Check the fuse of your mains connection.
During use, an
unpleasant smell is
detected.
•
Is the device being used for the first time?
A smell often develops when new devices are first used. The
smell should disappear after you have used the device several
times.
• Have you previously descaled the coffee machine?
Rinse it out with clean water.
Coffee or water is
leaking out of the
filter holder.
•
The filter holder and / or permanent filter is not positioned
properly in the device.
• The coffee jug or lid are not positioned properly.
•
There is too much coffee in the filter.
•
The discharge of the filter holder is dirty or damaged.
No coffee passes
through or it only
flows out very
slowly.
• There is no water in the reservoir.
•
There is no coffee in the permanent filter.
•
The filter holder and / or permanent filter is not positioned
properly in the device.
• The jug is not positioned correctly.
•
The filter is clogged because the coffee has been too finely
ground or is too tightly packed.
• The device needs to be descaled.
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