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GENERAL QUESTIONS
GENERAL QUESTIONS
Q: Where Can I Obtain Your Latest
Brochure?
A: Our latest brochures are available from
Approved Retailers or can be viewed and
printed from the
download section on our
website www.elddis.co.uk. A request form can
also be completed should you wish to receive
a printed copy of our latest brochures.
Q: Why Is the Handbook Not Specific To My
Model?
A: Many of the components used in the
manufacture of our motorhomes are identical
throughout our model ranges, so we produce a
generic handbook, which covers all models
manufactured for that season. If the literature
supplied with your motorhome does not
answer your question then please contact your
Retailer for further assistance.
Q. I Require Technical Or Other Information,
Who Can Help Me?
A. The majority of information you require is
available through your Elddis Retailer.
Q - Can You Tell Me The Second Hand Price
Of My Motorhome?
A - As a manufacturer we are not involved in
the second hand market. You should contact a
Retailer. They should be able to give some
indication of market value.
Q: Can I Fit A Bicycle Rack/Top Box/Air
Conditioning To My motorhome?
A: It may be possible to fit accessories to your
motorhome but this will depend upon the
internal construction of the roof/walls and
whether they can support the weight of the
accessory. If it is possible your Retailer will be
able to advise you, (or alternatively they will
obtain confirmation and a drawing where
necessary, from Elddis). Please note that
weight of any accessories will reduce your
User Payload allowance.
Q: My Interior Lights Are Not Working, What
Do I Do?
A: It is possible that all of the 230V mains
electrical equipment may not be operated
simultaneously. Check fuses, battery
connections and power supply (master light
switch). Refer to your Retailer for further
assistance.
PLEASE NOTE: The internal lights in your
motorhome will not operate whilst the
motorhome engine is running.
Q: Where Can I Get Spare Parts For My
Motorhome?
A: Retailers and service centre will be able to
source most parts you require. For details of
your nearest Elddis Retailer please refer to
our Find A Retailer section on our website, or
call 0371 964 2113 for assistance.
Q. How Many Years Will Spare Parts Be
Available For My Motorhome?
A. Elddis will endeavour to supply spare parts
for a motorhome, for at least 8 years from
new.
Q. Why Don’t You Stock Parts At The
Elddis Factory?
A. Due to the volume of models we produce it
is not possible for us to maintain stock levels
of every individual component used in our
manufacturing process. We do stock
commonly requested items, but some items
must be made to order
Q. What If The Parts Are No Longer
Available?
A. Where an original part is no longer
available, whenever possible we will suggest
a suitable alternative if it is available.
Q: Who Can Service My Motorhome?
A: Your supplying Retailer is obliged to
undertake your warranty work. However, any
Elddis Approved / Service Centre can
undertake the work, but this is at their
discretion. We will also accept services
completed by a NCC approved company, but
they will not be able to undertake warranty
work if they are not approved by Elddis.
Q. I Am Having Trouble Booking My
Motorhome in For Its Service, In Line With
The Requirements. What Timescale Is
Acceptable?
A. Please refer to the warranty section for the
terms and conditions of servicing. We would
recommend that you plan your services in
advance in order to meet the requirements.