© ELAN Home Systems 2005 • All rights reserved. Page 27
E L A N H O M E S Y S T E M S
INSTALLATION MANUAL
VIA!Valet6.4
Troubleshooting
Symptom Cause
Solution
General
Unit will not activate/turn-on
when screen is touched
No power supply connected
Connect PWR1 or PVIA1
Power Supply
Incorrect power supply
Use PVIA1/PWR1 16VDC
PowerSupply
Power supply defective
With a multimeter, test for
16VDC
Incorrect power connections
Verify proper power connections
have been done
Unit will activate but no
IR control of sources and/or
multi-room controller
Incorrect IR connections
Verify proper IR connections are
made
Use talk-back IR emitter or IR
activity LED to verify IR signal
Verify commands in VIA!TOOLS
Unit will activate, but displays
"UNPROGRAMMED"
Does not contain a VIA!TOOLS
program.
Download to unit with VIA!TOOLS
setup software.
Symptom
Cause
Solution
Video
No video displayed when
TV or Camera Icon touched
Video cables not connected
or incorrectly connected
Verify video connections
Video In/Out connected
backwards
Connect properly
Video source turned off
Turn on source
Incorrect camera or video
source displayed
Source's video output(s)
incorretly connected
Incorrect or missing IR/RS232
commands in VIA!TOOLS
Verify IR commands in VIA!TOOLS
Properly connect Source’s video
output(s)
Incorrect or missing IR/RS232
commands in VIA!TOOLS
Содержание ViaValet 6.4
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