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Chapter 4 Troubleshooting
Touch panel problems
Problems
Possible cause and remedy
Cursor position is not correct. / Cursor
jumps.
• Turn off and on the monitor. If the symptom is not
improved, perform the calibration on the monitor.
• Touch with one finger only.
• Connect the monitor to the PC with the cable indicated
in the User’s Manual of the monitor. Using a conversion
adapter, the touch
panel may not operate properly.
Touch operation is not effective.
• Check whether “Use EEPROM” in the [Device] menu
is not checked in the [Properties] settings of the touch
panel driver. If the check is already applied, perform the
calibration.
• Other login user may have changed the setting. Set the
touch panel driver again.
• Restart “DMC Touch Panel Configuration”, or reboot the
PC.
Some deflection may appear on the
surface of touch panel portion.
• Due to the touch panel structural characteristics, the
deflection may occur on the touch panel surface in high
temperature/high humidity operating environment. This is
not a trouble.
No touch-sound.
• The touch-sound may not be output from the external line
out of the PC depending on the hardware configuration.
• Under Windows 7, touch-sound is only output through
the audio output terminal of the PC. To hear touch-
sound, connect speakers.
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