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Chapter 4 Troubleshooting
4-2. Setting Problems
Problem
Possible cause and remedy
1. Network camera is not detected automati-
cally
•
In some cases, automatic discovery and camera IP
address setting become inoperable when 20 or more
minutes have passed since the network camera was
started up. Restart the camera or register manually (see
“To manually register network cameras” (page 15)
).
• Network cameras installed in subnets other than the
monitor subnet cannot be discovered automatically.
Register the camera manually. Auto discovery and camera
operation may fail when the date and time of the network
camera and monitor are not aligned. Use the software
provided with the camera to adjust the date and time.
•
If using a network camera that is compatible with the
“ONVIF” protocol, auto discovery cannot be performed if
the ONVIF function is disabled on the camera. Check the
settings of the camera.
2. An IP address of an automatically
discovered network camera cannot be
changed
•
In some cases, automatic discovery and camera IP
address setting become inoperable when 20 or more
minutes have passed since the network camera was
started up. Restart the camera or register manually (see
“To manually register network cameras” (page 15)
).
•
If using anything other than a Panasonic network camera,
network settings cannot be changed from this monitor.
3. Only one camera is recognized when using
a video encoder that supports multiple
channels
• Manually register the number of channels that will be
used. (see
“To manually register network cameras” (page
).
4. A communication error message is
displayed when “Apply” is selected for
network camera manual registration
• There may be a problem with network camera
communication. Check the network connection status and
camera registration details.
5. Network camera does not respond to pan /
tilt / zoom operations
•
The network camera may not support pan / tilt / zoom
functions. Check the specifications of the camera.
6. Cannot register a new user
• Duplicate usernames cannot be registered.
•
Only up to 10 users can be registered. Check whether 10
users have already been registered (see
7. Cannot delete a user
•
There must be at least one user with a level of “ADMIN”.
A user cannot be deleted if the user is the only one
registered with a level of “ADMIN”. Check the registered
user information (see
“2-7. Setting User Information” (page
8. Forgot username and password
• The information of usernames and passwords can be
returned to default settings by pressing a combination
of buttons on the remote control (see
9. Cannot communicate with the camera
• Check the settings of the network camera and the monitor
system. For details, contact your system administrator.
10. Cannot save log data to a USB storage
device
•
This product supports only FAT32 format.
11. The date and time are not displayed
correctly
•
If the main power switch is turned off or the power cord is
unplugged for one week or longer, the monitor’s date and
time display will become inaccurate. In such a case, set
the date and time again (see
