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3. Certain shipping charges. (Payment of shipping
charges is discussed in the next section of this warranty.)
4. Packaging costs. (Customers should keep their
boxes.)
Warranty Service Procedures
1. To obtain service on your eInstruction product,
contact the Technical Support Department to receive
a Return Material Authorization Number (RMA#) and
shipping instructions by calling: In United States: (480)
443-2214 (MST) In Europe: +33 1.58.31.10.60 (CET)
2. Ship the product to eInstruction with the RMA#
marked clearly on the outside of the box. eInstruction
reserves the right to refuse the shipment, if not properly
marked.
3. Although the consumer must pay any shipping
charges to ship the product to eInstruction for warranty
service, eInstruction will pay the return shipping charges
for ground shipment. Other shipping options are
available at an additional fee.
4. Whenever warranty service is required, the original
dated sales invoice (or a copy) must be presented as
proof of warranty coverage, and should be included
in shipment of the product. In addition, please include
your name, address, telephone number, fax number,
email address, and a description of the problem.
5. If eInstruction determines that the unit is not defective
within the terms of the warranty, the consumer shall
pay the cost of all freight charges, as well as any repair
charges.
Technical
Support
Web-based Technical Support is available free of
charge at: www.einstruction.com, where current driver
releases, as well as comprehensive technical support,
troubleshooting, Technical Bulletins and FAQs can be
found.
Telephone Technical Support is available free of charge
to the original consumer for a period of 90 days from
the date of purchase of the product. Please contact our
Technical Support Department: In United States: (480)
443-2214 (MST) In Europe: +33 1.58.31.10.60 (CET).
You can also fax your request to: In United States: (480)
948-5508 (MST) In Europe: +33 1.58.31.10.69 (CET).
Our toll-free number in the U.S. is: 800-856-0732
(MST)
Disclaimer of Unstated Warranties
The warranty printed above is the only warranty
applicable to this purchase. ALL OTHER WARRANTIES,
EXPRESSED OR IMPLIED, INCLUDING, BUT NOT
LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE ARE DISCLAIMED. Assuming the warranty
above stated is otherwise applicable, it is expressly
understood and agreed that eInstruction’s sole
liability, whether in contract, tort, under any warranty,
in negligence, or otherwise, shall be for the repair
or replacement of the defective parts, and under no
circumstances shall eInstruction be liable for special,
indirect, or consequential damages. The price stated
and paid for the equipment is a consideration in
limiting eInstruction’s liability.
Notice
Some states and provinces do not allow the exclusion
or limitation of incidental or consequential damages, so
the above exclusion may not apply to you. This warranty
gives you specific legal rights, and you may have other
rights, which vary from state to state, or province to
province.
To obtain service on your eInstruction product, call
our Technical Support Department at (480) 443-2214
(MST), or fax us at (480) 948-5508 (MST); in Europe
