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The guarantee provided in this Guarantee Certificate is given by Einhell Australia Pty Limited
ACN 134 632 858 of 6/166 Wellington Street, Collingwood, Victoria (Telephone number 1300 922 271)
(Einhell Express Guarantee).
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GUARANTEE CERTIFICATE
Dear Customer,
All of our products undergo strict quality checks. In the unlikely event that your device develops a fault, please
contact our service department at the address shown on this guarantee certificate. Of course, if you would
prefer to call us then we are also happy to offer our assistance under the service number printed below. Please
note the following terms under which claims under the Einhell Express Guarantee can be made:
1. The benefits conferred by the Einhell Express Guarantee are in addition to all rights and remedies which
you may be entitled to under the Australian Consumer Law, and any other statutory rights you may have
under other applicable laws. This Einhell Express Guarantee does not exclude, restrict or modify any such
rights or remedies.
We do not charge you for the Einhell Express Guarantee.
2. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are
entitled to a replacement or refund for a major failure and for compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods
fail to be of acceptable quality and the failure does not amount to a major failure.
3. The Einhell Express Guarantee only covers problems caused by material or manufacturing defects, and
our liability under the Einhell Express Guarantee is limited, at our discretion, to the rectification of these
defects or replacement of the product. Please note that the product has not been designed for use in
commercial, trade or industrial applications. Consequently, the Einhell Express Guarantee will not apply if
the product is used in commercial, trade or industrial applications or for other equivalent activities.
4. The following are also excluded from the Einhell Express Guarantee: compensation for transport damage,
damage caused by failure to comply with the installation/assembly instructions or damage caused by
unprofessional installation, failure to comply with the operating instructions (e.g. connection to the wrong
mains voltage or current type), misuse or inappropriate use (such as overloading of the product or use of
non-approved tools or accessories), failure to comply with the maintenance and safety regulations, ingress
of foreign bodies into the product (e.g. sand, stones or dust), effects of force or external influences (e.g.
damage caused by the product being dropped) and normal wear resulting from proper operation of the
product. The Einhell Express Guarantee will also not apply if any attempt is made to tamper with the
product.
5. The Einhell Express Guarantee is valid for a period of 2 years starting from the purchase date of the
product. Claims made under the Einhell Express Guarantee should be submitted before the end of this
guarantee period and within two weeks of the defect being noticed. No claims under the Einhell Express
Guarantee will be accepted if submitted after the end of this guarantee period. The original guarantee
period remains applicable to the device even if repairs are carried out or parts are replaced. In such cases,
the work performed or parts fitted will not result in an extension of the guarantee period for the Einhell
Express Guarantee, and the Einhell Express Guarantee will not apply for the work performed or parts fitted.
This also applies when an on-site service is used.
6. To make a claim under the Einhell Express Guarantee, please send the relevant product postage-free to
the address shown below and enclose either the original or a copy of your sales receipt or another dated
proof of purchase. It would help us if you could describe the nature of the problem in as much detail as
possible. If the defect is covered by the Einhell Express Guarantee, your product will be repaired
immediately and returned to you, or we will send you a new device (at our election).
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