4. SERVICE CONTACT
Please note that this document is intended as a quick reference guide to quickly resolve common problems.
Further information and detailed installation assistance can be found at
.
To ensure a smooth process, please register yourself and the system under
For further help please contact:
EFT-Systems GmbH
Mail: [email protected]
Phone: +49 9352 8523999
IMPORTANT:
In order to be able to process a service case, it is absolutely necessary to get the serial number of the BCU and
all error-specific information, see the table below
:
No.
Name
Description
A
Serial number BCU
At the system switch or on the Web interface (Device Information)
B
Photo of the BCU
Complete BCU (inside)
C
Photos of
Communication port
(PIN) in the BCU and
inverter.
In the BCU (detail photo) and on the inverter
D
D1
D2
D3
D4
D5
Screenshots of the web
interface:
- Device Information
- Installation Config
- Current Alarm
- History Alarm
- Run Data
On the web interface
E
Serial number of the
faulty module
(Note: only necessary, if a
faulty module was found!)
On top of the module or on the side of it.
F
Inverter serial number and
model
Important for EFT Systems to analyze and resolve the problem at system level
with the inverter partner.
G
If necessary: Delivery
address
If replacement parts are required we need:
-
Complete delivery address (including country)
-
Contact person
-
Telephone number
H
Additional information
If available, please support us with additional information (eg comments /
information displayed on inverter / additional photos of the system / voltages / ...).
11
