EFI Splash RPX-ii, Руководство по устранению неисправностей, Страница: 16 / 20

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ROUBLESHOOTING
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Printing to the Fiery
If you have problems printing, see the following sections.
Verify Fiery Install
If you are connected to a DocuColor 260, restart the Fiery (see “Restarting the Fiery” on
page 13). If a page prints that says “Limited Printing Capability . . . Insert the Green USB
Feature Activation dongle into the Fiery bustled controller . . . ,” the Fiery was not configured
correctly on installation and needs an additional installation. For more information, see the
documentation that accompanies your Fiery.
Sending Test Pages
• Choose Troubleshooting from the Help menu on the Splash RPX-ii.
• Click a page size in the Fiery Connection Test Pages dialog box.
• If the page prints, the Splash RPX-ii is communicating with the Fiery, and the Fiery can
print jobs.
Verifying print output
• If the Test Page prints correctly, but other pages sent from the Splash RPX-ii do not,
contact Technical Support.
• If the printed output is poor, the problem may be with the Fiery. For more information,
see the documentation that accompanies your Fiery.
If you can print the Configuration page but cannot print a job from a computer on the
network, do the following:
• Check all components of the network, including cables, connectors, terminators, network
adapter boards, and network drivers.
• Confirm that the applicable network settings (such as AppleTalk zone, IP address, subnet
mask, and gateway address) match the settings used on the network.