EFI Splash RPX-ii, Руководство по устранению неисправностей, Страница: 15 / 20

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ROUBLESHOOTING
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Print quality is poor. • Print a Splash RPX-ii Startup Page.
To print a startup page, quit and then restart the Splash RPX-ii. Make sure that the
Print Startup Page setting is selected in the Splash RPX-ii Server Preferences.
• If the print quality of the Splash RPX-ii Startup Page is good, the error may be caused by a
file or application problem.
• Print a Test Page from Help > Troubleshooting.
• Make sure that the appropriate printer description (PPD) file is installed. For details, see
the Printing Guide .
• Check that the video cable is securely connected between the Fiery and the copier.
• Calibrate the system. (For details, see the Color Guide .)
• Make sure that you installed the correct Splash RPX-ii printer drivers.
• Quit the Splash RPX-ii, go to Home/Library/Preferences, delete Splash Color Prefs.xml,
and then restart the Splash RPX-ii.
• Choose Output Profiles from the Color Profiles menu. If any profile entries are blank,
reinstall the Splash RPX-ii server software.
Splash RPX-ii appears on the
list of printers on a client
workstation, but certain jobs
do not print. • Print a job from a different application to determine if the problem is associated with a
particular application.
• Make sure that the connection between the Splash RPX-ii and the client workstation is
working by printing a simple file, such as a text file.
• Resend the problem file.
• If the problem persists, select the file in the Hold queue and choose Save Spool File from the
File menu. Save the file and send it to Technical Support for analysis.
Job spooling is slow. • Make sure that Printing Sharing is off in the Sharing panel of System Preferences.
• Make sure that the Firewalls for ports 515 and 9100 are disabled.
• Disable any anti-virus software on the server.
RIP speed is slow. • If InDesign or Quark Xpress print jobs or PDFs created from InDesign or Quark Xpress
RIP slowly, select Show Composite Overprints for these types of jobs.
Remote UI disconnects
from the server. • Download the latest version of Remote UI from the Splash Installer Downloads folder on
the Splash RPX-ii and replace the version on the remote workstation.
If this happens Try this