Effigis CPAT FLEX, Руководство по эксплуатации, Страница: 27 / 32

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effigis.com
CPAT FLEX
Operation Manual (ITX2)
- Equipment Repair (Under Warranty Repair and Calibration Services)
- Equipment Return Authorizations
Contact a Customer Support representative through your local distributor or by accessing
www.cpatflex.com for information on calibration and warranty policies.
B.1.1 Equipment Return Instructions
Please contact your local Customer Support location via telephone for Return Authorization
to accompany your equipment. For each piece of equipment returned for repair, attach a tag
that includes the following information:
– Owner’s name, address, and telephone number
– The serial number, product type, and model
– Warranty status (If you are unsure of the warranty status of your instrument,
contact Effigis’ Customer Support.)
– A detailed description of the problem or service requested
– The name and telephone number of the person to contact regarding questions
about the repair
– The return authorization (RA) number
If possible, return the equipment using the original shipping container and material. If the
original container is not available, the unit should be carefully packed so that it will not
be damaged in transit; when needed, appropriate packing materials can be obtained by
contacting Effigis Support. Effigis is not liable for any damage that may occur during shipping.
The customer should clearly mark the Effigis’ issued RA or reference number on the outside
of the package and ship it prepaid and insured to Effigis.
Equipment repaired or replaced under warranty will be returned at Effigis’ expense to
Customer (Canada/USA) or Effigis’ representative (all other countries).
All other non-warranty repairs will be returned at Customer’s expense to Customer (Canada/
USA) or Effigis’ representative (all other countries).
B.2 Limited Product Warranty
B.2.1 Hardware
Effigis warrants to the original end user (Customer) that the new Effigis branded products will
be free from defects in workmanship and materials, under normal use, for one (1) year from
the date of original shipment.