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ENGLISH
If problems occur, the product shuts itself off automatically.
The display will show the reason (see below).
Do not disconnect from the power supply.
To start the appliance up again, allow the shutdown procedure to complete, then press
the ON/OFF button on the remote control or the simplified ignition button. Hold the button
down until the message “WANT TO UNBLOCK?” appears. At this point, release the button
and hold it down again.
Before starting the product up again, check the reason for the shutdown and CLEAN the
burning pot.
The product is equipped with a safety valve but, if the burning pot is not cleaned regularly
as explained above, ignition may involve a small detonation. If white smoke forms in the
combustion chamber for a long time, disconnect the mains supply and wait 30 minutes
before opening the door and emptying out the burning pot.
SHUTDOWN MESSAGES AND THEIR SOLUTIONS:
MESSAGE
PROBLEM
SOLUTION
H01
Displays when the combustion
air intake is below the set level.
• Ensure the furnace door is closed.
• Check that the appliance, the flue and combustion air
conduit are clean.
H02
Displays when the circuit board
is not detecting the correct
speed of the fumes fan.
• Contact the technician.
H03
Displays when the thermocouple
detects a fume temperature
lower than the set value and
interprets this as the absence of
flame.
• Check that there are pellets in the tank.
• Contact the technician.
H04
Displays if ignition does not oc-
cur successfully in the set time.
There are two possibilities:
NO flame:
• Check that the burning pot is seated properly and clean;
• Check that there are pellets in the tank and burning pot;
• Try to light it with a solid ecological igniter (contact the
technician beforehand and follow the instructions of the
igniter supplier very carefully).
The operation must be regarded purely as a trial under the
technician’s guidance.
H05
Shutdown due to air flow rate
sensor breakage.
• Contact the technician.
H06
Triggers when the circuit board
detects that the fumes temper-
ature reading thermocouple is
broken or disconnected.
• Contact the technician.
TROUBLESHOOTING
USER/INSTALLER
Содержание PHOENIX 1115620
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