EdgeStar Portable Air Conditioner
16
Troubleshooting
Follow the troubleshooting guide below to resolve common issues.
Issue Possible
Cause
Solution
My air conditioner is
not functioning at all.
Unit is not receiving
power.
Make sure the unit is
plugged in to a
grounded outlet.
LCDI power cord is
tripped.
Press the Reset button
on the LCDI cord.
Insufficient power.
Move the unit to
another outlet. Check
your circuit breaker.
(Refer to the rating
label on the back of
the unit to determine
the Amperage draw).
Water reservoir is full.
Drain the unit and
restart.
Control panel is
disconnected.
If no indicator lights
turn on, contact
customer service.
My remote control
does not work and the
indicator light on
remote does not turn
on.
Batteries not installed.
Install new batteries.
Bad batteries.
Replace the batteries.
Batteries installed
incorrectly.
Reinstall the batteries
correctly.
A defective remote
control.
Contact customer
service.
My air conditioner is
making a loud noise.
The unit is not level.
Make sure the unit is
on a level surface.
A foreign object has
jammed the fan.
Remove the object
from the fan.
The floor below the
unit is uneven.
Move the unit to a
level surface.
My air conditioner is
making a continuous
metallic knocking or
pinging sound.
Unit may have been
shipped on its side.
Shut off the unit. Let
the unit sit on a level
surface for at least 24
hours and restart.
Damaged compressor. Contact customer
service.
My air conditioner is
leaking.
Drain plug is removed.
Attach the drain plug.
Cracked base pan.
Contact customer
service.
My air conditioner runs
for a little while and
then it trips the power
cord or the circuit
breaker.
The air conditioner
may be plugged into
an outlet that can not
supply the correct
amount of current.
Contact an electrician
if the unit works in a
different room or
circuit.
The control panel
lights blink randomly.
Unit may have a faulty
control panel.
Contact customer
service.
No air comes out the
left side of the air vent.
The unit is designed to
blow air from the right.
This is normal
operation.
TIP:
Run the unit before it is
needed. For example, run the
unit in the morning before the
area gets hot, and continue to
run the unit all day long in
order to maintain a low
temperature.