Wait. This is part of the normal cooling down process.
DO NOT UNPLUG UNIT WHILE RUNNING.
DO NOT RETURN TO STORE
PLEASE CONTACT OUR
CUSTOMER SERVICE TEAM AT:
1-800-225-6595
Please have your receipt handy when calling.
WARNING
ANY REQUIRED SERVICE OTHER THAN FILTER MAINTENANCE SHOULD ONLY BE PERFORMED BY AN AUTHORIZED SERVICE REPRESENTATIVE
TROUbLESHOOTING
Heater continues to run
after I turn it off.
Heater turns itself on and off.
The air-low seems
diminished.
When I turned the heater on,
it started emitting a strange
smell.
The heater doesn’t seem to
produce as much heat as it
once did.
The heater tripped a circuit
breaker in my home.
The heater has stopped
working and it will not come
back on.
I plugged the unit in and
pressed the power button on
the front of the unit but the
unit did not begin heating.
The heater is equipped with a safety feature that
keeps it from getting too hot. If the heater will not turn
back on, it could be because that safety feature was
activated. Shut the power off, unplug the unit and let it
cool down for approximately 30-45 minutes. Take this
time to clean your ilter. After the unit has cooled down,
try plugging it in and turning it back on. If this does
not solve the problem, please call Customer Service at
1-800-225-6595.
First, make sure the switch on the back of the unit is in
the on (1) position. Second, you may need to raise
the selected temperature to get the unit to come
on. If neither of these solve the problem, please call
Customer Service at 1-800-225-6595.
The heater is an appliance. It’s never recommended
to run more than one appliance on the same circuit.
Make sure the heater is plugged into a grounded,
3-prong outlet and that it does not share a circuit
breaker with any other appliances.
First, try cleaning the ilter (check manual for details).
If cleaning the ilter does not solve the problem, please
call Customer Service at 1-800-225-6595 or visit
www.edenpuresupport.com.
When the unit heats up, some users may notice a smell
for the irst few minutes. This smell is the result of various
internal components coming into contact with elevated
heat levels for the irst time. The smell will dissipate
after the unit runs for a few minutes.
Most issues, including air-low, can be resolved by
cleaning the ilter. Check manual for details.
Using its thermostat, this heater will turn itself off and
on in order to maintain the temperature you have
selected.
Problem
Solution
©2016 EdenPURE
®
J-0238
