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Unit is sleeping or in power down mode
Cancel sleeping mode or power down
Wrong password in your SMS or wrong SMS
format
Write correct password or SMS format
The SIM in
EDW-30T
has run out of credit
Replace or top up the SIM card
Problem: Green LED is Flashing (1 second on and 2 seconds off)
Possible Cause:
Resolution:
No GSM signal
Check with a mobile phone to see if there is a signal in the area or try to call
the unit to see if you hear a ring tone.
No SIM card
Insert a working SIM card. Check in phone that the SIM can send SMS
message.
SIM card has expired
Check in phone that the SIM can send SMS message. Replace SIM card if
needed.
SIM has PIN code set
Remove PIN code by inserting SIM in you phone and deleting the code.
SIM is warped or damaged
Inspect SIM, clean the contacts. If re-inserting does not help try another to
see if it will work.
Roaming not enabled
If you are in a different country your SIM account must have roaming
enabled.
Battery is low
Recharge the unit and the GSM will start working.
Problem: Blue LED is Flashing (1 second on and 2 seconds off) or the SMS received starts with ‘Last…’
Possible Cause:
Resolution:
Unit does not have clear view of the sky
Move the unit to a location where the sky is visible. Tall buildings, trees,
heavy rain, can cause problems with the GPS reception.
Bad GPS reception
Place the front side of
EDW-30T
towards sky
Battery is low
Recharge the unit and the GPS will start working.
Problem: Unit Fails to Connect to Server via GPRS
Possible Cause:
Resolution:
SIM card in
EDW-30T
does not support
GPRS function
Enable SIM card GPRS function.
GPRS function of
EDW-30T
is turned off
Turn on GPRS function of
EDW-30T
.
Incorrect IP address or Port
Get the right IP address and Port and reset to
EDW-30T
.
GSM signal is weak
Move the unit to a location with good GSM reception.
Contacts
If you encounter any problems when using our products, and cannot solve them by yourself, please contact
our technical support team by writing an E-Mail. We will be pleased to help you.
