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contact Information
Country of Purchase
Horizon Hobby
Contact Information
Address
United States of America
Horizon Service Center
(Repairs and Repair Requests)
servicecenter.horizonhobby.com/
RequestForm/
4105 Fieldstone Rd
Champaign, Illinois, 61822 USA
Horizon Product Support
(Product Technical Assistance)
www.quickbase.com/db/
bghj7ey8c?a=GenNewRecord
888-959-2306
Sales
888-959-2306
United Kingdom
Service/Parts/Sales:
Horizon Hobby Limited
+44 (0) 1279 641 097
Units 1–4 , Ployters Rd, Staple Tye
Harlow, Essex, CM18 7NS, United Kingdom
Germany
Horizon Technischer Service
+49 (0) 4121 2655 100
Christian-Junge-Straße 1
25337 Elmshorn, Germany
Sales: Horizon Hobby GmbH
France
Service/Parts/Sales:
Horizon Hobby SAS
+33 (0) 1 60 18 34 90
11 Rue Georges Charpak
77127 Lieusaint, France
China
Service/Parts/Sales:
Horizon Hobby – China
+86 (021) 5180 9868
Room 506, No. 97 Changshou Rd.
Shanghai, China 200060
SUCH CLAIM IS BASED IN CONTRACT, WARRANTY, TORT, NEGLI-
GENCE, STRICT LIABILITY OR ANY OTHER THEORY OF LIABILITY,
EVEN IF HORIZON HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES. Further, in no event shall the liability of Horizon exceed the
individual price of the Product on which liability is asserted. As Horizon
has no control over use, setup, final assembly, modification or misuse,
no liability shall be assumed nor accepted for any resulting damage
or injury. By the act of use, setup or assembly, the user accepts all
resulting liability. If you as the purchaser or user are not prepared to
accept the liability associated with the use of the Product, purchaser is
advised to return the Product immediately in new and unused condition
to the place of purchase.
law
These terms are governed by Illinois law (without regard to conflict of
law principals). This warranty gives you specific legal rights, and you
may also have other rights which vary from state to state. Horizon
reserves the right to change or modify this warranty at any time
without notice.
Warranty serVIces
Questions, assistance, and services
Your local hobby store and/or place of purchase cannot provide war-
ranty support or service. Once assembly, setup or use of the Product
has been started, you must contact your local distributor or Horizon
directly. This will enable Horizon to better answer your questions and
service you in the event that you may need any assistance. For ques-
tions or assistance, please visit our website at www.horizonhobby.com,
submit a Product Support Inquiry, or call the toll free telephone number
referenced in the Warranty and Service Contact Information section to
speak with a Product Support representative.
Inspection or services
If this Product needs to be inspected or serviced and is compliant in the
country you live and use the Product in, please use the Horizon Online
Service Request submission process found on our website or call
Horizon to obtain a Return Merchandise Authorization (RMA) number.
Pack the Product securely using a shipping carton. Please note that
original boxes may be included, but are not designed to withstand the
rigors of shipping without additional protection. Ship via a carrier that
provides tracking and insurance for lost or damaged parcels, as Horizon
is not responsible for merchandise until it arrives and is accepted at
our facility. An Online Service Request is available at http://www.
horizonhobby.com/content/_service-center_render-service-center.
If you do not have internet access, please contact Horizon Product
Support to obtain a RMA number along with instructions for submitting
your product for service. When calling Horizon, you will be asked to
provide your complete name, street address, email address and phone
number where you can be reached during business hours. When send-
ing product into Horizon, please include your RMA number, a list of the
included items, and a brief summary of the problem. A copy of your
original sales receipt must be included for warranty consideration. Be
sure your name, address, and RMA number are clearly written on the
outside of the shipping carton.
notIce: Do not ship Li-Po batteries to Horizon. If you
have any issue with a Li-Po battery, please contact
the appropriate Horizon Product Support office.
Warranty requirements
For Warranty consideration, you must include your original
sales receipt verifying the proof-of-purchase date.
Provided
warranty conditions have been met, your Product will be serviced or
replaced free of charge. Service or replacement decisions are at the
sole discretion of Horizon.
non-Warranty service
Should your service not be covered by warranty, service will
be completed and payment will be required without notification
or estimate of the expense unless the expense exceeds 50% of
the retail purchase cost.
By submitting the item for service you are
agreeing to payment of the service without notification. Service esti-
mates are available upon request. You must include this request with
your item submitted for service. Non-warranty service estimates will
be billed a minimum of ½ hour of labor. In addition you will be billed
for return freight. Horizon accepts money orders and cashier’s checks,
as well as Visa, MasterCard, American Express, and Discover cards. By
submitting any item to Horizon for service, you are agreeing to Horizon’s
Terms and Conditions found on our website http://www.horizonhobby.
com/content/_service-center_render-service-center.
ATTENTION: Horizon service is limited to Product compliant in
the country of use and ownership. If received, a non-compliant
Product will not be serviced. Further, the sender will be respon-
sible for arranging return shipment of the un-serviced Product,
through a carrier of the sender’s choice and at the sender’s
expense. Horizon will hold non-compliant Product for a period
of 60 days from notification, after which it will be discarded.
