12
Country of
Purchase
Horizon Hobby
Contact Information
Address
United States
of America
Horizon Service Center
(Repairs and Repair Requests)
servicecenter.horizonhobby.com/
RequestForm/
1608 Interstate Dr
Champaign, Illinois, 61822 USA
Horizon Product Support
(Product Technical Assistance)
[email protected]
877-504-0233
Sales
[email protected]
800-338-4639
European
Union
Horizon Technischer Service [email protected]
Hanskampring 9
D 22885 Barsbüttel, Germany
Sales: Horizon Hobby GmbH +49 (0) 4121 2655 100
damaged parcels, as Horizon is not responsible for
merchandise until it arrives and is accepted at our
facility. An Online Service Request is available at
http://www.horizonhobby.com/content/service-
center_render-service-center. If you do not have
internet access, please contact Horizon Product
Support to obtain a RMA number along with
instructions for submitting your product for service.
When calling Horizon, you will be asked to provide
your complete name, street address, email address
and phone number where you can be reached
during business hours. When sending product into
Horizon, please include your RMA number, a list
of the included items, and a brief summary of the
problem. A copy of your original sales receipt must
be included for warranty consideration. Be sure
your name, address, and RMA number are clearly
written on the outside of the shipping carton.
NOTICE:
Do not ship Li-Ion batteries to Horizon.
If you have any issue with a Li-Ion battery, please
contact the appropriate Horizon Product Support
office.
Warranty Requirements
For Warranty consideration, you must include
your original sales receipt verifying the proof-of-
purchase date. Provided warranty conditions have
been met, your Product will be serviced or replaced
free of charge. Service or replacement decisions
are at the sole discretion of Horizon.
Non-Warranty Service
Should your service not be covered by warranty,
service will be completed and payment will be
required without notification or estimate of the
expense unless the expense exceeds 50% of the
retail purchase cost. By submitting the item for
service you are agreeing to payment of the service
without notification. Service estimates are avail-
able upon request. You must include this request
with your item submitted for service. Non-warranty
service estimates will be billed a minimum of ½
hour of labor. In addition you will be billed for
return freight. Horizon accepts money orders and
cashier’s checks, as well as Visa, MasterCard,
American Express, and Discover cards. By submit-
ting any item to Horizon for service, you are agree-
ing to Horizon’s Terms and Conditions found on our
website http://www.horizonhobby.com/content/
service-center_render-service-center.
ATTENTION:
Horizon service is limited to Product
compliant in the country of use and ownership.
If received, a non-compliant Product will not be
serviced. Further, the sender will be responsible
for arranging return shipment of the un-serviced
Product, through a carrier of the sender’s choice
and at the sender’s expense. Horizon will hold
non-compliant Product for a period of 60 days
from notification, after which it will be discarded.
10/15
Warranty and Service Contract Information
