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45

Trouble Shooting

Chapter 5
Trouble Shooting

Start up problems during assembly

After assembling the PC for the first time you may experience some start up
problems. Before calling for technical support or returning for warranty, this chapter
may help to address some of the common questions using some basic troubleshooting
tips.

a) System does not power up and the fans are not running.

1.Disassemble the PC to remove the VGA adaptor card, DDR memory, LAN, USB
and other peripherals including keyboard and mouse. Leave only the motherboard,
CPU with CPU cooler and power supply connected. Turn on again to see if the
CPU and power supply fans are running.

2. Make sure to remove any unused screws or other metal objects such as screwdrivers
from the inside PC case. This is to prevent damage from short circuit.

3. Check the CPU FAN connector is connected to the motherboard.

4. For Intel platforms check the pins on the CPU socket for damage or bent. A bent
pin may cause failure to boot and sometimes permanent damage from short circuit.

5. Check the 12V power connector is connected to the motherboard.

6. Check that the 12V power & ATX connectors are fully inserted into the
motherboard connectors. Make sure the latches of the cable and connector are
locked into place.

b) Power is on,   fans are running but there is no display

1. Make sure the monitor is turned on and the monitor cable is properly connected
to the PC.
2. Check the VGA adapter card (if applicable) is inserted properly.
3. Listen for beep sounds. If you are using internal PC speaker make sure it is
connected.
   a. continuous 3 short beeps :  memory not detected
   b. 1 long beep and 8 short beeps : VGA not detected

Содержание G41T-M13

Страница 1: ...tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installa tion This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful inter ference to ra...

Страница 2: ...egulations Cet appareil numérique de la classe B respecte toutes les exigences du Réglement sur le matériel brouilieur du Canada AbouttheManual The manual consists of the following Chapter 1 Introducing the Motherboard Chapter 2 Installing the Motherboard Chapter 3 Using BIOS Chapter 4 Using the Motherboard Software Describes features of the motherboard Go to H page 1 Describes installation of mot...

Страница 3: ...ing the Motherboard in a Case 7 CheckingJumperSettings 8 Setting Jumpers 8 Checking Jumper Settings 9 Jumper Settings 9 InstallingHardware 10 Installing the Processor 10 Installing Memory Modules 12 Expansion Slots 13 Connecting Optional Devices 15 Installing a SATA Hard Drive 18 ConnectingI ODevices 19 Connecting Case Components 20 Front Panel Header 22 Chapter 3 23 23 23 23 23 Using BIOS 23 Abou...

Страница 4: ... Password 39 Save Exit Setup 39 Exit Without Saving 39 Updating the BIOS 40 Chapter 4 41 41 41 41 41 UsingtheMotherboardSoftware 41 AbouttheSoftwareDVD ROM CD ROM 41 Auto installing underWindows XP Vista 7 41 Running Setup 42 ManualInstallation 44 UtilitySoftwareReference 44 Chapter 5 45 45 45 45 45 Trouble Shooting 45 Startupproblemsduringassembly 45 Start up problems after prolong use 46 Mainten...

Страница 5: ... 0 ports four USB ports and two USB 2 0 headers support additional four USB ports The Southbridge integrates a Serial ATA host controller supporting four SATA ports with maximum transfer rate up to 3 0 Gb s each The motherboard is equipped with advanced full set of I O ports in the rear panel including PS 2 mouse and keyboard connectors one VGA port four USB ports one LAN port and audio jacks for ...

Страница 6: ... controller and timer functions Compliant with PCI Express Base Specification Revi sion 1 0a Compliant with PCI v2 3 specification Integrated SATA 3 0 Gb s Host Controller Integrated USB 2 0 Host Controller supporting up to eight USB 2 0 ports Supports 36 bit host bus addressing allowing the CPU to access the entire 64 GB of the memory address space 2 GB s point to point Direct Media Interface DMI...

Страница 7: ...of the following Audio chipsets 5 1 Channel High Definition Audio Codec Exceeds Microsoft Windows Logo Program WLP Requirements ADCs support 44 1K 48K 88 2K 96K 192KHz sample rate Power Support Digital 3 3V Analog 5 0V 1 Some hardware specifications and software items are subject to change without prior notice 2 Due to chipset limitation we recommend that motherboard be oper ated in the ambiance b...

Страница 8: ...S 2 keyboard PS 2 mouse connectors 1 x VGA port 4 x USB 2 0 ports 1 x RJ45 LAN connector 1 x Audio port Line in microphone in line out Chipset Memory Expansion Slots Storage Audio LAN Rear Panel I O Internal I O Connectors Headers AMI BIOS with 8Mb SPI Flash ROM Supports Plug and Play STR S3 STD S4 Hardware moni tor Multi Boot SupportsACPI DMI Audio LAN can be disabled in BIOS F11 hot key for boot...

Страница 9: ...5 IntroducingtheMotherboard Motherboard Components ...

Страница 10: ...in ATX power connector 5 SATA3 4 Serial ATA connectors 6 SPK Speaker header 7 CLR_CMOS Clear CMOS jumper 8 USBPWR_F Front panel USB power select jumper 9 SATA1 2 Serial ATA connectors 10 F_USB1 2 Front panel USB headers 11 F_PANEL Front panel switch LED header 12 COM Onboard serial port header 13 SPDIFO SPDIF out header 14 LPT Onboard parallel port header 15 F_AUDIO Front panel audio header 16 PCI...

Страница 11: ...d switches on the system case Make sure that your case supports all the features required Secondly make sure that your case has sufficient power and space for all drives that you intend to install Most cases have a choice of I O templates in the rear panel Make sure that the I O template in the case matches the I O ports installed on the rear edge of the motherboard This motherboard carries a Micr...

Страница 12: ...than one pin are numbered When setting the jumpers ensure that the jumper caps are placed on the correct pins The illustrations show a 2 pin jumper When the jumper cap is placed on both pins the jumper is SHORT If you re move the jumper cap or place the jumper cap on just one pin the jumper is OPEN This illustration shows a 3 pin jumper Pins 1 and 2 are SHORT SHORT OPEN Do not over tighten the scr...

Страница 13: ...USB PS2 Power Select Jumper 3 pin USBPWR_F 1 2 VCC 2 3 5VSB Front Panel USB Power Select Jumper USBPWR_F CLR_CMOS USBPWR_R 1 1 1 To avoid the system instability after clearing CMOS we recommend users to enter the main BIOS setting page to Load Default Settings and then Save Exit Setup 1 2 Make sure the power supply provides enough 5VSB voltage before se lecting the 5VSB function 3 It is required t...

Страница 14: ...tity of internal cache memory and external cache memory 2 Always remove the AC power by unplugging the power cord from the power outlet before installing or removing the motherboard or other hardware components Warning 1 Over clocking components can adversely affect the reliability of the system and introduce errors into your system Over clocking can per manently damage the motherboard by generati...

Страница 15: ... lever CPU is locked completely F Apply thermal grease on top of the CPU G Fasten the cooling fan supporting base onto the CPU socket on the motherboard H Make sure the CPU fan is plugged to the CPU fan connector Please refer to the CPU cooling fan user s manual for more detail installation procedure CPU Installation Procedure The following illustration shows CPU installation components 1 To achie...

Страница 16: ...ocedure Refer to the following to install the memory modules 1 This motherboard supports unbuffered DDR3 SDRAM 2 Push the latches on each side of the DIMM slot down 3 Align the memory module with the slot The DIMM slots are keyed with notches and the DIMMs are keyed with cutouts so that they can only be installed correctly 4 Check that the cutouts on the DIMM module edge connector match the notche...

Страница 17: ...on for the card carefully If the card is not Plug and Play you may have to manually configure the card before installation This motherboard is equipped with two standard PCI slots PCI stands for Peripheral Component Interconnect and is a bus standard for expansion cards which for the most part is a supplement of the older ISA bus standard The PCI slot on this board is PCI v2 3compliant PCI1 2 Slot...

Страница 18: ...or of the add on card into the expansion slot Ensure that the edge connector is correctly seated in the slot 3 Secure the metal bracket of the card to the system case with a screw 2 The onboard PCI interface does not support 64 bit SCSI cards 1 For some add on cards for example graphics adapters and network adapters you have to install drivers and software before you can begin using the add on car...

Страница 19: ...mbly It elimi nates limitations of the current Parallel ATA interface But maintains register com patibility and software compatibility with Parallel ATA F_AUDIO Front Panel Audio header for Azalia This header allows the user to install auxiliary front oriented microphone and line out ports for easier access 1 Ground 2 TX 3 TX 4 Ground 5 RX 6 RX 7 Ground Pin Signal Name Pin Signal Name 1 PORT 1L 2 ...

Страница 20: ...SB Port 0 Positive Signal 6 USB_FP_P1 USB Port 1 Positive Signal 7 GND Ground 8 GND Ground 9 Key Nopin 10 USB_FP_OC0 Overcurrentsignal Pin Signal Name Function COM Onboard serial port header Connect a serial port extension bracket to this header to add a second serial port to your system SPDIFO SPDIF out header This is an optional header that provides an S PDIF Sony Philips Digital Interface outpu...

Страница 21: ...6 Data6 9 D7 Data7 10 ACK Acknowledge Pin Signal Name Function Pin Signal Name Function 11 BUSY Busy 12 PE PaperEnd 13 SLCT Select 14 AFD Auto Feed 15 ERR Error 16 INIT Initialize 17 SLIN SelectIn 18 GND Chassis Ground 19 GND Chassis Ground 20 GND Chassis Ground 21 GND Chassis Ground 22 GND Chassis Ground 24 GND Chassis Ground 26 NC No pin 23 GND Chassis Ground 25 GND Chassis Ground This is a head...

Страница 22: ...cable optional About SATAConnectors Your motherboard features four SATA connectors supporting a total of four drives SATA refers to Serial ATA Advanced Technology Attachment is the standard inter face for the IDE hard drives which are currently used in most PCs These connectors are well designed and will only fit in one orientation Locate the SATA connectors on the motherboard and follow the illus...

Страница 23: ... PS 2 port to connect a PS 2 keyboard LAN Port Connect an RJ 45 jack to the LAN port to connect your computer to the Network USB Ports Use the USB ports to connect USB devices Audio Ports VGA Port Connect your monitor to the VGA port Use the three audio ports to connect audio devices The first jack is for stereo line in signal The second jack is for stereo line out signal The third jack is for mic...

Страница 24: ...ply connector to ATX_POWER 3 Connect the case switches and indicator LEDs to the F_PANEL 4 Connect the case speaker cable to SPK 5 Connect the auxiliary case power supply connector to ATX12V The ATX_POWER 24 pin connector allows you to connect to ATX v2 x power supply With ATX v2 x power supply users please note that when installing 24 pin power cable the latches of power cable and the ATX_POWER m...

Страница 25: ...rs please note that the fan connector supports the CPU cooling fan of 1 1A 2 2A 26 4W max at 12V CPU_FAN CPU Cooling FAN Power Connector 1 GND System Ground 3 Sense Sensor 4 PWM PWM Pin Signal Name Function 2 12V Power 12V The ATX12V power connector is used to provide power to the CPU When installing 4 pin power cable the latches of power cable and the ATX12V match perfectly Connecting 4 pin power...

Страница 26: ...due to internal de bounce circuitry After receiving a power on off signal at least two seconds elapses before the power supply recognizes another on off signal Reset Switch Supporting the reset function requires connecting pins 5 and 7 to a momentary contact switch that is normally open When the switch is closed the board resets and runs POST Pin Signal Function Pin Signal Function 1 HD_LED_P Hard...

Страница 27: ...ade in the Setup Utility affect how the computer performs Before using the Setup Utility ensure that you understand the Setup Utility options This chapter provides explanations for Setup Utility options The Standard Configuration A standard configuration has already been set in the Setup Utility However we recommend that you read this chapter in case you need to make any changes in the future This...

Страница 28: ...lect F9 Load Default Settings F1 General Help f f f Standard CMOS Setup Advanced Setup Advanced Chipset Setup Integrated Peripherals Power Management Setup PCI PnP Setup PC Health Status Frequency Voltage Control Load Default Settings Supervisor Password User Password Save Exit Setup Exit Without Saving f f mnlk CMOS Setup Utility Copyright C 1985 2005 American Megatrends Inc f f f f v02 59 C Copy...

Страница 29: ... that prompt you for infor mation Some options marked with a triangle f f f f f lead to submenus that enable you to change the values for the option Use the cursor arrow keys to scroll through the items in the submenu In this manual default values are enclosed in parenthesis Submenu items are denoted by a triangle f f f f f The default BIOS setting for this motherboard apply for most conditions wi...

Страница 30: ...the Windows Date and Time Properties utility f f f f Date www mm dd yy Mon 11 22 2010 Time hh mm ss 21 17 03 SATA1 Hard Disk SATA2 Not Detected SATA3 ATAPI CDROM SATA4 Not Detected IDE BusMaster Enabled mnlk Move F10 Save ESC Exit Enter Select Value F9 Load Default Settings F1 General Help SATA1 4 f This motherboard supports four SATA channels and each channel allows one SATA device to be installe...

Страница 31: ...z FSB533 Thermal Management Enabled TM Status TM1 Limit CPUID MaxVal Disabled Intel XD Bit Disabled Quick Power on Self Test Enabled Boot Up Numlock Status On APIC Mode Enabled 1st Boot Device ST3320620AS 2ndBootDevice Optiarc DVD RW AD 7 3rd Boot Device Removable Dev Hard Disk Drives Press Enter CD DVD Drives Press Enter Boot Other Device Yes ECS eJIFFY Function Disabled mnlk Move F10 Save ESC Ex...

Страница 32: ... press Enter to view the following screen Press Esc to return to the Advanced Setup page Hard Disk Drives 1st Drive ST3320620AS 2nd Drive JetFlash Transcend Help Item Specifies the boot sequence from the availabledevices CMOS Setup Utility Copyright C 1985 2005 American Megatrends Inc Hard Disk Drives F10 Save ESC Exit Value Enter Select F9 Load Default Settings F1 General Help Move mnlk CD DVD Dr...

Страница 33: ...bout your system Handle this page with caution Any changes can affect the operation of your computer Configure DRAM Timing by SPD Enabled When this item is set to enable the DDR timing is configured using SPD SPD Serial Presence Detect is located on the memory modules BIOS reads information coded in SPD during system boot up CMOS Setup Utility Copyright C 1985 2005 American Megatrends Inc Advanced...

Страница 34: ...isable the onboard SATA controller Onboard Audio Function Enabled Use this item to enable or disable the onboard audio device Onboard LAN Function Enabled Use this item to enable or disable the onboard LAN function mnlk Move F10 Save ESC Exit Enter Select Value F9 Load Default Settings F1 General Help Onboard LAN Boot ROM Disabled Use this item to enable or disable the booting from the onboard LAN...

Страница 35: ... setting page USB Functions Enabled Use this item to enable or disable the USB function Legacy USB Support Enabled Use this item to enable or disable support for legacy USB devices Parallel Port IRQ IRQ7 Use this item to assign IRQ to the parallel port ...

Страница 36: ...il Power Off This item enables your computer to automatically restart or return to its operating status Resume By RING Disabled An input signal on the serial Ring Indicator RI line in other words an incoming call on the modem awakens the system from a soft off state Resume By PCI PCI E Lan PME Disabled These items specify whether the system will be awakened from power saving modes when activity or...

Страница 37: ... motherboards support hardware monitoring this item lets you monitor the parameters for critical voltages temperatures and fan speeds mnlk Move F10 Save ESC Exit Enter Select Value F9 Load Default Settings F1 General Help Press Esc to return to the main menu setting page Help Item CMOS Setup Utility Copyright C 1985 2005 American Megatrends Inc PC Health Status f System Hardware Monitor Smart Fan ...

Страница 38: ...gatrends Inc Smart Fan Function Help Item Options mnlk Move F10 Save ESC Exit Enter Select Value F9 Load Default Settings F1 General Help CPU SMART FAN Control Enabled SMART Fan Mode Normal SMART Fan start PWM value 28 SMART Fan start TEMP C 43 DeltaT 3 SMART Fan Slope PWM value 5 PWM value C CPU FAN Full Limit Temp C 63 C CMOS Setup Utility Copyright C 1985 2005 American Megatrends Inc Smart Fan ...

Страница 39: ...on Silent auto restricts fanspeedtomake systemmorequietly Manual the fan adjust depending on user s parameter Press Esc to return to the Smart Fan Mode page CMOS Setup Utility Copyright C 1985 2005 American Megatrends Inc Smart Fan Function Help Item F10 Save ESC Exit Value Enter Select F9 Load Default Settings F1 General Help Move mnlk CPU Smart Fan Control Enabled SMART Fan Mode Manual SMART Fan...

Страница 40: ...has been opened Smart Fan start PWM value 5 This item is used to set the start PWM value of the smart fan Smart Fan start TEMP C 70 This item is used to set the start temperature of the smart fan DeltaT 3 This item specifies the range that controls CPU temperature and keeps it from going so high or so low when smart fan works Smart Fan Slope PWM value 12 PWM value C This item is used to set the Sl...

Страница 41: ...is item displays the information of current manufacturer of the CPU installed in your computer Ratio Actual Value 23 This item shows the actual ratio of the CPU installed in your system mnlk Move F10 Save ESC Exit Enter Select Value F9 Load Default Settings F1 General Help CPU Frequency Setting 133MHz This item shows Frequency of CPU Press Esc to return to the main menu setting page Spread Spectru...

Страница 42: ...e the password Help Item Supervisor Password Not Installed Change Supervisor Password Press Enter Change Supervisor Password Press Enter You can select this option and press Enter to access the sub menu You can use the sub menu to change the supervisor password mnlk Move F10 Save ESC Exit Enter Select Value F9 Load Default Settings F1 General Help Load Default Settings This option opens a dialog b...

Страница 43: ...anges and exit or select Cancel to return to the main menu If you have made settings that you do not want to save use the Exit Without Saving item and select OK to discard any changes you have made User Password This page helps you install or change a password Help Item CMOS Setup Utility Copyright C 1985 2005 American Megatrends Inc User Password User Password Not Installed User Password Not Inst...

Страница 44: ...stem disk Refer to Windows online help for information on creating a bootable system disk 4 Download the Flash Utility and new BIOS file from the manufacturer s Web site Copy these files to the bootable device 5 Turn off your computer and insert the bootable device in your com puter You might need to run the Setup Utility and change the the boot priority items on the Advanced BIOS Features Setup p...

Страница 45: ...bundled products Below you can find a brief description of each software program and the location for your motherboard version More information on some pro grams is available in a README file located in the same directory as the software Before installing any software always inspect the folder for files named README TXT or something similar These files may contain important information that is not...

Страница 46: ...ms such as Windows XP Vista 7 Always go to the correct folder for the kind of OS you are using In install the software execute a file named SETUP EXE by double clicking the file and then following the instructions on the screen Exit The Exit button closes the Auto Setup window Utilities Tab Lists the software utilities that are available on the disk Information Tab Displays the path for all softwa...

Страница 47: ...ons are recom mended 4 Click Next run the Installation Wizard An item installation screen appears 5 Follow the instructions on the screen to install the items Drivers and software are automatically installed in sequence Follow the onscreen instructions confirm commands and allow the computer to restart a few times to complete the installation ...

Страница 48: ...e to the operating system subfolder and locate the readme text file README TXT or README DOC for information on installing the driver or software for your oper ating system Utility Software Reference All the utility software available from this page is Windows compliant They are provided only for the convenience of the customer The following software is fur nished under license and may only be use...

Страница 49: ...wdrivers from the inside PC case This is to prevent damage from short circuit 3 Check the CPU FAN connector is connected to the motherboard 4 For Intel platforms check the pins on the CPU socket for damage or bent A bent pin may cause failure to boot and sometimes permanent damage from short circuit 5 Check the 12V power connector is connected to the motherboard 6 Check that the 12V power ATX conn...

Страница 50: ...Optimised Default in the BIOS setup 2 Check the CPU cooler fan for dust Long term accumulation of dust will reduce its effectiveness to cool the processor Clean the cooler or replace a new one if necessary 3 Check that the 12V power ATX connectors are fully inserted into the motherboard connectors Make sure the latches of the cable and connector are locked into place 4 Remove the hard drive optica...

Страница 51: ...act RMA No If 3 short beeps DIMM memory not properly inserted or memory failure If 1 long beep and 8 short beeps VGA not detected Yes Yes Halt at POST screen Yes R CMO L C S and restart If fail contact RMA Yes No Peripheral device issue HDD problem CMOS setup error d nee to CLRCMOS System fail to start or unstable a er modify BIOS se ng M CLR C OS and restart Turn on PSU switch or connect to wall ...

Страница 52: ...48 TroubleShooting Memo ...

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