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10-16

Troubleshooting > Troubleshooting

Cannot send via SMB. 

Is the network cable connected?

Connect the correct network cable 
securely.

page 2-8

Have the network settings for the 
equipment been configured properly?

Configure the TCP/IP settings properly.

page 8-26

Have the folder sharing settings been 
configured properly?

Check sharing settings and access 
privileges under the folder properties.

page 3-15

Has the SMB protocol been set to [

On

]?

Set the SMB protocol setting to [

On

].

page 8-28

Has [

Host Name

] been entered 

properly? 

*1

Check the name of the computer to 
which data is being sent.

page 5-23

Has [

Path

] been entered properly?

Check the share name for the shared 
folder.

page 5-23

Has [

Login User Name

] been entered 

properly?

 *1

 

*2

Check the domain name and login user 
name.

page 5-23

Has the same domain name been used for 
[

Host Name

] and [

Login User Name

]?

Delete the domain name and backslash 
("/") from [

Login User Name

].

page 5-23

Has [

Login Password

] been entered 

properly?

Check the login password.

page 5-23

Have exceptions for Windows Firewall 
been configured properly?

Configure exceptions for Windows 
Firewall properly.

page 3-19

Do the time settings for the equipment, 
domain server, and data destination 
computer differ?

Set the equipment, domain server, and 
data destination computer to the same 
time.

Is the screen displaying Send error?

Refer to 

Responding to Send Error

.

page 10-26

The color toner is empty.

Do you want to continue printing in black 
and white?

If the black toner is remained, the 
machine continues printing in black and 
white by selecting [

Print in Black and 

White

] of [

Color Toner Empty Action

].

page 8-17

Cannot send via the e-mail. 

Is the E-mail send size limit set in the 
SMTP server registered on the 
machine?

Check the limit value is entered to "E-
mail Size Limit" of [

E-mail

] setting in 

Command Center RX and change the 
value as necessary. 

page 2-53

The machine is emitting 
steam in the area around the 
paper ejection slot.

Check the room temperature to see if it 
is low, or if damp paper was used.

Depending on the printing environment 
and the paper's condition, the heat 
generated during printing will cause the 
moisture in the paper to evaporate, and 
the steam emitted may look like smoke. 
This is not a problem, and you can 
continue printing. If the steam concerns 
you, raise the room temperature, or 
replace the paper with a newer, dryer 
paper.

*1 You can also enter a full computer name as the host name (for example, pc001.abcdnet.com).
*2 You can also enter login user names in the following formats:

Domain_name/user_name (for example, abcdnet/james.smith)
User_name@domain_name (for example, james.smith@abcdnet)

Symptom

Checkpoints

Corrective Actions

Reference 

Page

Содержание ECOSYS M6035cidn

Страница 1: ...ECOSYS M6035cidn PRINT COPY SCAN ECOSYS M6535cidn PRINT COPY SCAN FAX OPERATION GUIDE...

Страница 2: ...ntenance 10 2 Cleaning 10 2 Toner Container Replacement 10 4 Waste Toner Box Replacement 10 8 Replacing Staples 10 10 Troubleshooting 10 11 Solving Malfunctions 10 11 Responding to Messages 10 17 Adju...

Страница 3: ...ed with alcohol or mild detergent Slit Glass When using the document processor clean the slit glass surface and the reading guide with the dry cloth CAUTION For safety always unplug the power cord bef...

Страница 4: ...replaced Print problems such as soiling of the reverse side of printed pages may occur if the paper transfer unit becomes dirty Wipe away the paper dust on the registration roller and the paper ramp...

Страница 5: ...ontainer packed with the new printer has to fill up the system when operating the first time Therefore only 50 of the first toner kits can be used for printing For example ECOSYS M6035cidn ECOSYS M653...

Страница 6: ...oubleshooting Regular Maintenance Replacing the Toner Container Installation procedures of the toner container is same for every color The procedures here represent the yellow toner container 1 2 3 4...

Страница 7: ...10 6 Troubleshooting Regular Maintenance 5 6 7 IMPORTANT Do not touch the points shown below 5 6 5 6...

Страница 8: ...it does not close check that the new toner container is installed correctly in step 7 Return the exhausted toner container to your dealer or service representative The collected toner container will b...

Страница 9: ...ular Maintenance Waste Toner Box Replacement When the waste toner box becomes full immediately replace the waste toner box 1 2 3 CAUTION Do not attempt to incinerate parts which contain toner Dangerou...

Страница 10: ...oting Regular Maintenance 4 5 NOTE Return the exhausted waste toner box to your dealer or service representative The collected waste toner box will be recycled or disposed in accordance with the relev...

Страница 11: ...10 10 Troubleshooting Regular Maintenance Replacing Staples Add staples to the optional manual stapler 1 2 NOTE If the Staple Unit runs out of staples contact your dealer or service representative...

Страница 12: ...s not produce copies Is there a message on the screen Determine the appropriate response to the message and respond accordingly page 10 17 Is the machine in Sleep mode Select any key on the operation...

Страница 13: ...background when white original is scanned Is the original holder or the glass platen dirty Clean the original holder or the glass platen page 10 2 Printouts are fuzzy Is the machine being used in con...

Страница 14: ...ng The altitude is 1000 m or higher and dots appear in the image Select the System Menu Counter key Adjustment Maintenance Service Setting Altitude Adjustment and set to an elevation one level higher...

Страница 15: ...it glass dirty Clean the slit glass page 10 2 Run Laser Scanner Cleaning page 10 34 Dirt on the top edge or back of the paper Is the interior of the machine dirty Clean the interior of the machine pag...

Страница 16: ...10 34 When making copies Adjust the color balance page 6 15 When printing from a computer Adjust the color using the printer driver The previous image remains and lightly printed Select the System Me...

Страница 17: ...ain server and data destination computer to the same time Is the screen displaying Send error Refer to Responding to Send Error page 10 26 The color toner is empty Do you want to continue printing in...

Страница 18: ...in the currently selected paper source page 3 2 Add the following paper in the multi purpose tray Does the selected paper size matches the paper size loaded in the specified paper source Select Contin...

Страница 19: ...page 6 23 Cannot print the specified number of copies 1 Only one copy is available Select Continue to continue printing Select Cancel to cancel the job The machine may reproduce the same originals by...

Страница 20: ...ting data from the Job Box Message Checkpoints Corrective Actions Reference Page High temperature Adjust room temp Adjust the temperature and the humidity of your room Message Checkpoints Corrective A...

Страница 21: ...t error has occurred The job is canceled Select End Message Checkpoints Corrective Actions Reference Page Low temperature Adjust room temp Adjust the temperature and the humidity of your room Message...

Страница 22: ...ority of Optional Memory in System Menu NOTE Before changing the RAM Disk Setting or Optional Memory setting contact your administrator 1 When Auto Error Clear is set to On processing resumes automati...

Страница 23: ...en to An error occurred in the removable memory The job stopped Select End The possible error codes and their descriptions are as follows 01 The amount of data that can be saved at once has been excee...

Страница 24: ...ry of scanner Only one copy of the scanned pages is available Select Continue to print send or store the scanned pages Select Cancel to cancel the printing job The machine may reproduce the same origi...

Страница 25: ...en Auto Error Clear is set to On processing resumes automatically after a set amount of time elapses For details on Auto Error Clear refer to the following Auto Error Clear page 8 39 Message Checkpoin...

Страница 26: ...tions Reference Page Unknown toner installed Is the installed toner container our own brand We will not be liable for any damage caused by the use of third party supplies in this machine Unknown Toner...

Страница 27: ...ommand Center RX SMTP login user name and login password POP3 login user name and login password E mail size limit page 2 53 Failed to send via FTP Check the FTP settings Login user name and login pas...

Страница 28: ...k the following of the SMTP server Is SMTP over SSL available Is the encryption available Refer to the Command Center RX User Guide Failed to send via FTP Check the following of the FTP server Is FTPS...

Страница 29: ...perly 2204 Failed to send the e mail Check the e mail size limit of the SMTP settings on the Command Center RX page 2 53 3101 Failed to send the e mail Check the authentication methods of both the sen...

Страница 30: ...t the chart Select Print Chart A chart is printed On the chart for each of M magenta C cyan and Y yellow 3 chart types are printed on one sheet H L left V vertical H R right NOTE To perform color regi...

Страница 31: ...ting Chart Example 3 Enter the appropriate value 1 Find the location on each chart where 2 lines most closely match If this is the 0 position registration for that color is not required For the illust...

Страница 32: ...To decrease select By selecting the value changes from 0 to alphabetic letters going from A to I To move in the reverse direction select You cannot use the numeric keys to enter these values 5 Repeat...

Страница 33: ...splay the screen System Menu Counter key Adjustment Maintenance Color Registration Detail 2 Print the chart Select Print Chart A chart is printed On the chart for each of M magenta C cyan and Y yellow...

Страница 34: ...from V 3 center 2 Detail Registration 3 Select the chart to be corrected 4 Select or to enter the values read from the chart Select to increase the value from 0 to 9 To decrease select By selecting th...

Страница 35: ...ift are not enhanced even after performing calibration refer to the following Color Registration Procedure page 10 29 1 Display the screen System Menu Counter key Adjustment Maintenance Calibration 2...

Страница 36: ...ncel key displays Hold Selecting Hold displays status screen and the status of jobs can be checked 6 Select Display Error to return to the paper jam guidance Paper Jam Location Indicator Paper Jam Loc...

Страница 37: ...tears during removal be sure to remove any loose scraps of paper from inside the machine Scraps of paper left in the machine could cause subsequent jamming Multi Purpose Tray 1 2 CAUTION The fixing un...

Страница 38: ...10 37 Troubleshooting Troubleshooting 3 4 5 6...

Страница 39: ...10 38 Troubleshooting Troubleshooting Cassettes 1 to 4 Procedures for handling a paper jam in Cassettes 1 to 4 are all the same This section explains procedures using Cassette 1 as an example 1 2...

Страница 40: ...10 39 Troubleshooting Troubleshooting Rear Cover 1 Feed 1 2 CAUTION Some parts are very hot inside the machine Exercise caution as there is a risk of burn injury...

Страница 41: ...10 40 Troubleshooting Troubleshooting 3 4 Rear Cover 2 1 NOTE If the paper cannot be removed do not try to forcefully remove it Rear Cover 1 Feed page 10 39...

Страница 42: ...10 41 Troubleshooting Troubleshooting 2 3 4...

Страница 43: ...10 42 Troubleshooting Troubleshooting Rear Cover 3 1 2 NOTE If the paper cannot be removed do not try to forcefully remove it Rear Cover 1 Feed page 10 39...

Страница 44: ...10 43 Troubleshooting Troubleshooting Rear Cover 1 1 2 3 CAUTION Some parts are very hot inside the machine Exercise caution as there is a risk of burn injury A1...

Страница 45: ...10 44 Troubleshooting Troubleshooting 4 5 6 A2 A2...

Страница 46: ...10 45 Troubleshooting Troubleshooting Duplex Unit 1 2 3 CAUTION Some parts are very hot inside the machine Exercise caution as there is a risk of burn injury A1...

Страница 47: ...10 46 Troubleshooting Troubleshooting 4 5 6 7 A2 A2 A3...

Страница 48: ...10 47 Troubleshooting Troubleshooting 8 Document Processor 1 2 3...

Страница 49: ...10 48 Troubleshooting Troubleshooting 4 5...

Страница 50: ...10 49 Troubleshooting Troubleshooting Clearing a Staple Jam 1 2 3...

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