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11. TROUBLESHOOTING GUIDE
1. I have plugged in the unit, turned the power switch to "On" and nothing is
happening. What's wrong?
Make sure the electrical outlet is capable of providing power to the
unit.
Check the back cover located at the back of the unit to make sure it
is fully installed and snapped into place. If the back cover is not fully
installed, a safety switch will cause the unit to not power on.
Check to see if the proper fuse is installed and that it is in working
condition.
Ensure that the fuse cap is completely seated and secured in its
receptacle. See Page 12 for more details.
Be sure the cord is fully pushed in / plugged into unit.
Make sure On/Off switch on the back of the unit is switched to On.
2. The fan is operating but the unit won't produce any ozone. What's wrong?
Check the air purifier plate(s) for serviceability. If they are cracked or
broken, the plate(s) will require replacement.
Ensure maintenance procedures required for the air purifier plates
have been performed (i.e. washing the Ozone plates). See page 6
for more details.
Make sure the Ozone button is pushed to on.
You will know the Ozone is on when a strong smell comes out of the
air purifier. Aside from steps above, do not attempt to disassemble
without contacting customer service.
3. The unit has a burning smell, and/or appears to be arcing or sparking.
Remove and clean the ozone plates and reinstall. If problems persist
replace ozone plates.
Ozone function produces an odor that smells like bleach or electric
smell. This is normal during Ozone use and why Ozone is so
effective in removing odors.
