The return must be requested "online":
https://www.ecolab-engineering.de/de/kontakt/ruecksendungen/.
Fill in all the details and follow the further navigation.
The following documents must be completed:
–
Returns form
–
Request the form from Ecolab.
–
Fill out the form correctly and in full.
–
Fill in the declaration of no objection.
–
Send both in advance by fax to: (+49 8662 61-258)
–
System components:
–
Free of all impurities (rinsed).
–
Must be dispatched in suitable plastic packaging and in a box in
order to avoid any leakage of flushing water.
–
Cartons:
–
For address see:
‘Technical customer service in Germany:’
–
The word “REPAIR“ must be written on a sticker or in clear
handwriting.
–
Include a returns form.
1.8
Contacts
Manufacturer:
Ecolab Engineering GmbH
Raiffeisenstraße 7
D-83313 Siegsdorf
Telephone (+49) 86 62 / 61 0
Fax (+49) 86 62 / 61 166
http://www.ecolab-engineering.com
Technical customer service in Germany:
Ecolab Deutschland GmbH
Have the type code of your unit ready when
contacting us. You will find this on the type
plate.
- Technica service -
Phone (+49) 02 173 / 599 18 04
Returns:
Ecolab Engineering GmbH
Before returning goods, please note the
information under:
Chapter 1.7 ‘Repairs / returns to Ecolab
.
- REPAIR -
Zapfendorfstraße 9
D-83313 Siegsdorf
Tel.: (+49) 8662 61-0
Fax: (+49) 8662 61-258
General remarks
11
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