FAQ
①
Ensure the device is powered-off and unplugged.
②
Take out the filter to clean any dust from the surface of it.
③
Use a soft cloth with neutral cleanser to clean away any dust or debris from the
surface of the filter housing.
④
After the filter is dried, install it into the air purifier to restart.
If you do not use the air purifier for a long time, ensure the device is dried out, put on the
dust cover bag and place it in a cool and well-ventilated place.
Notice:
If the above FAQ cannot solve your problems and need maintenance, please contact the
supplier or after sales service center. Please do not disassemble the machine to maintain by yourself.
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SITUATION
REASON/SOLUTION
Not working
Is it plugged into a power socket? Is there a power on the plug?
Is the home leakage switch or fuse cut off?
Is the filter replacing indicator flashing?
Poor
performance
Is there any dust in the surface of primary filter?
Is there any obstacle blocking the air inlet/outlet?
Significant
noise
Is there anything stuck on the fan in the air outlet?
Is the machine tilted?
Please set a lower grade of wind speed if the noise is too loud or set low
grade of wind speed when using in bedroom at night.
Nasty smell
coming out
It is a normal phenomenon that the device emits the smell of plastic for the
first hours.
The device will emit nasty smell if the filter is dusty, so in this situation,
please clean or replace the filter.
If a burning smell emits from the device, please unplug the power socket
and contact the seller or customer service.
The replace filter
reminder is still
flashing after filter
has been replaced
with a new one
Please press the power button
for 7s to reset the replace filter reminder
and the life counter of the filter will re-start.
