@2022 EcoAir
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V1.3
Page 13
All rights reserved (E&OE)
TROUBLESHOOTING
PROBLEM
REASON
SOLUTION
Not Collecting
Water
Set humidity is reached
Your target humidity settings have been
reached. This is normal.
Room is very cold or very dry for
the current settings
Readjust the humidity setting or increase the
room temperature
Filter dusty *
Clean the air filter or replace it
Dehumidifier set up incorrectly
Refer to manual for important safeguard,
Installation and operation.
Room Temperature is too hot
Turn off the dehumidifier. Decrease the room
temperature and check the operating tempera-
ture rage, room size
Water
Leaking
Dehumidifier on uneven surface
or water tank fitted incorrectly
Ensure the dehumidifier is on a flat, even
surface, use a spirit level to check, remove tank
and replace correctly
Filter clogged *
Clean or replace filter *
Removing the tank whilst the
dehumidifier is running
Always unplug the dehumidifier and allow 30
minutes before removing the tank
Moving or tilting the dehumidifi-
er whilst water residue remains
inside the dehumidifier
Always turn off the dehumidifier, wait 30
mins , empty the tank and reinsert the tank
before moving the dehumidifier.
Damaged water tank
Remove the water tank, fill with water and
place on a hard even surface to test for
leakage
The continuous drainage is
clogged or loose.
Check the continuous drainage hose and its
connection
Removing the tank whilst dehu-
midifier is setup on continuous
drainage
Check the continuous drainage hose and its
connection
CHECK THE FOLLOWING POINTS BEFORE CONTACTING TECHNICAL SUPPORT.
Dust can build up internally inside the dehumidifier, causing obstruction to airflow and over-
heating. This will cause malfunction. Common symptoms are Check Light On, Water Leaking and
Not Collecting Water (see details above). When this happens, you will need to request a service
at our Service Centre. * Clean the filter regularly (recommended every 2 weeks) to avoid
malfunction.
*
In the unlikely event of a problem with your product, please refer in the first instance to:
ECOAIR TECHNICAL SUPPORT
www.ecoair.org/support
