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1039585-0001 Revision G

 

1

 

Follow the instructions in this booklet to replace your old HT1x00 satellite 
modem with the new one you just received. In these instructions, “old 
modem” refers to the satellite modem you are currently using and “new 
modem” refers to the replacement you just received; likewise, “old power 
supply” refers to the modem power supply you are currently using and “new 
power supply” refers to the replacement you just received.  
You have 30 days from the date the new modem is shipped to replace the old 
modem. Hughes Customer Care authorizes and enables the replacement over 
the satellite network, and this authorization expires after 30 days. 

 

Important:  Pay special attention to any information indicated by

  

 

or

  

  

 

Before you begin 

 

Be aware that this process takes approximately 30 minutes to complete. 
You will not be able to use the modem to access the Internet while 
performing this process. 

 

Make note of the following information for later use:  

 

Your site account number (SAN) from your HughesNet bill/statement. 

 

Serial number of the new modem, labeled on the box as S/N. See 

Figure 5

 on page 6. 

 

Return material authorization (RMA) number from the UPS return 
label. See 

Figure 7

 on page 8. 

 

You may need a 7/16 inch wrench to remove the satellite coax cable. 

While unpacking the new modem, it is important to 
keep the following items for use in the return process: 

 

Box and packing material to return the old modem 
and old power supply to Hughes. 

 

UPS return label found in the packing slip pouch 
on the outside of the box (see 

Figure 6

 on page 7)

This is for the pre-paid shipment of the old 
modem and the old power supply back to Hughes. 

 

UPS packing slip (UPS Supply Chain Solutions - 
Pack Slip) found in the packing slip pouch on the 
outside of the box. This must be sent back in the 
box to verify the returned contents at Hughes. 

 

Figure 1: HT1x00 

satellite modem 

Содержание HUGHES HT1 00 Series

Страница 1: ...Replacement Guide for the HT1x00 Satellite Modem 1039585 0001 Revision G February 9 2016 11717 Exploration Lane Germantown MD 20876 Phone 301 428 5500 Fax 301 428 1868 2830 ...

Страница 2: ...effort to ensure the correctness and completeness of the material in this document Hughes Network Systems LLC shall not be liable for errors contained herein The information in this document is subject to change without notice Hughes Network Systems LLC makes no warranty of any kind with regard to this material including but not limited to the implied warranties of merchantability and fitness for ...

Страница 3: ...able to use the modem to access the Internet while performing this process Make note of the following information for later use Your site account number SAN from your HughesNet bill statement Serial number of the new modem labeled on the box as S N See Figure 5 on page 6 Return material authorization RMA number from the UPS return label See Figure 7 on page 8 You may need a 7 16 inch wrench to rem...

Страница 4: ...that could shock you and or damage the modem 1 Disconnect the power cable from the old modem s DC IN port 2 Disconnect the satellite coax cable from the old modem s SAT port Note Loosen the coax cable by hand However if necessary use a 7 16 inch wrench 3 Depending on your configuration your PC router or ATA if you have HughesNet Voice will be connected to the old modem s LAN port via an Ethernet c...

Страница 5: ...ic electricity discharges that could shock you and or damage the modem 1 Depending on your configuration connect the Ethernet cable from your PC router or ATA if you have HughesNet Voice to the new modem s LAN port This is the same Ethernet cable that you previously disconnected from the old modem 2 Connect satellite coax cable to the SAT port of the new modem Ensure satellite coax cable is proper...

Страница 6: ...with no gaps If you can see a gap you must push the power cord all the way into the DC IN port This reduces the chance of electrical shock or misalignment of the power supply connection 4 Plug the new power supply into a surge protector or directly into a power outlet 5 The new modem begins an automatic installation process Some of the blue indicator lights on the modem s front panel will blink on...

Страница 7: ...Net Voice service if applicable check to see if all the LEDs are lit on the front of the modem If they are not lit check the power If some are lit but not others wait a little longer the installation process may still be in progress 4 Once all the lights are illuminated try to access a website If you have HughesNet Voice try also to make a phone call using the service 5 If you still cannot access ...

Страница 8: ...riod has expired If you call for assistance tell the Customer Care representative that you are installing an HT1x00 replacement modem and explain the problem you are having for example I cannot open an Internet website Please have the following information ready Your site account number SAN from your HughesNet bill statement Serial number of the new modem displayed as S N on the box label See Figu...

Страница 9: ... the outside of the box see Figure 6 3 Place the packing slip on top of the items before closing the box Ensure the UPS return label shown in Figure 7 on page 8 is not inside the box 4 Tightly seal the box with packaging tape Use only packaging tape 5 Place the UPS return label to Hughes Network Systems on the box so it covers the old label with your address on it Note Record your return material ...

Страница 10: ...8 1039585 0001 Revision G Figure 7 Return label example showing RMA number and tracking number ...

Страница 11: ...fed UPS locations include those designated as The UPS store UPS customer centers UPS Alliance locations Authorized shipping outlets Tracking the return package You can track the return package online at www ups com with the tracking number from the UPS return label Checking return shipment status You can check the status of your return shipment online at http rmastatus hughesnet com You will need ...

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