Customer Service
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Customer Service
Contacting Echo Customer Service
If you experience any trouble with your Echo hardware please go to the support
area of our website at
www.echoaudio.com
, and check out the “QuickTips” &
“Troubleshooting” FAQ’s we have there. If you can’t find a solution to your
problem there, please fill out the provided technical support email form. This form
will be sent to our technical support staff, and they will respond to you quickly.
Please fill out the form completely.
The best way to get the help you need is by
giving us plenty of detailed information about your computer system, your audio
software and hardware, and the problem you are having.
We do ask you to please read through this manual and the support area of our
website before contacting us. Also, you may find an answer to your problem in the
Appendices of this document – starting on the next page.
Thank you for buying an Echo product!
Contacting Mackie Customer Service
Note: All Tracktion support issues are handled solely by Mackie.
Please do
not call Echo for technical support regarding Tracktion.
You can find helpful information about Tracktion and links to user and support
forums on the Internet at:
http://www.mackie.com/products/tracktion/
If you are still having problems with Tracktion you can contact Mackie Technical
Support here:
http://www.mackie.com/support/index.html
