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Product Support: Eccotemp.com/help-desk Shop Online: Eccotemp.com/products Store Locater: Eccotemp.com/locater
Phone: 866-356-1992 | Email: [email protected] | Address: 315 - A Industrial RD Summerville, SC 29483
PLEASE NOTE: THIS MANUAL IS SUBJECT TO CHANGE AT ANYTIME, TO ENSURE THIS MANUAL IS UP TO DATE PLEASE VISIT OUR HELPDESK AT WWW.ECCOTEMP.COM
FOR ALL OF OUR PRODUCT MANUALS.
PLEASE NOTE: THIS MODEL IS FOR INDOOR PERMANENT INSTALLATIONS ONLY.
Before You Call For Service
Troubleshooting Tips
Save time and money! Review the charts on the following pages first and you
may not need to call for service.
This water heater incorporates a variety of shut off devices that prevents the
operation of the water heater down if undesirable combustion conditions occur.
Such as the presence of a blockage of the combustion air vent insufficient gas
or pressure which can impact the safe operation of the water heater. Please
contact a Qualified Service Technician if this occurs.
Problem
Possible Cause
What To Do
Not enough or no
hot water
Water shutoff valve is not
fully opened.
Check shutoff valve and open fully.
Hot water faucet is not
fully opened
Open hot water faucet completely.
(The main burner goes off when incoming
water volume is inadequate.
Water piping is frozen
Allow piping to thaw.
No electricity or water
supply is cut off.
Check that proper power is being supplied
and/or water supply is adequate.
Unit is not “ON”.
Turn the unit “ON” by the button on the
remote control.
The temperature may be
set too low
Increase the temperature setting.
Mixing Valve malfunction
(if applicable).
Check and replace if necessary.
Error code displayed on
remote control panel
See instructions for Error Code and if
required, contact a dealer for service.
Water not hot
enough
The temperature may be
set too low.
Increase the temperature setting.
The gas valve is not fully
opened.
Check and open the gas valve fully.
Water too hot
The temperature is set
too high
Decrease the temperature setting.
Water shutoff valve is not
fully opened.
Check shutoff valve and open fully.
Small amount of water
has been heated.
Allow more water to flow.
Water filter is clogged
Clean the filter with a tooth brush.
Fan continues to
rotate after hot
water faucet is
closed.
This function is to purge
unburned gas 10-15
seconds.
Normal operation. There is no need to call for
service. Check for error code.
