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TROUBLESHOOTING
Temperature And Amount Of Hot Water
Problem
Possible Solutions
The water is not hot enough
1. Check cross plumbing between cold and hot water lines
2. Is the gas supply valve fully open?
3. Is the gas line sized properly?
4. Is the gas supply pressure enough?
5. Is the set temperature set too low?
The water is too hot
Is the set temperature set too high?
The hot water is not available when a
fixture is opened.
1.
Make sure the unit has 1
2
0v 60hz power supply.
2.
If you are using the remote controller, is the power button turned on?
3.
Is the gas supply valve fully open?
4.
Is the water supply valve fully open?
5. Is the filter on cold water inlet clean?
6.
Is there enough LPG in the bottle? (For propane)
The hot water gets cold and stays
cold.
1. Is the flow rate enough to keep the water heater running?
2. Is the gas supply valve fully open?
3. Is the filter on cold water inlet clean?
4. Are the fixtures clean of debris and obstructions?
Fluctuation in hot water temperature.
1. Is the filter on cold water inlet clean?
2. Is the gas line sized properly?
3. Is the supply gas pressure enough?
4. Check for cross connection between cold water lines and hot water lines
It takes a long tome to get hot water
at the fixtures
The time it takes to deliver hot water from the water heater to your fixtures
depends on the length of piping between the two. The longer the distance or
the larger the pipes, the longer it will take to get hot water.
The fan motor is still spinning after
operation has stopped.
This normal. After operation has stopped, the fan motor keep running 15 - 75
seconds in order to re ignite quickly, as well as push all exhaust gas out of
the flue.
Remote Controller
Problem
Possible Solutions
Remote controller does not display
anything when the power button is
turned on.
Press the on/off button
If the light does not light up?
1. Make sure the unit has power.
2. Make sure the connection to the unit is correct.
An error code is displayed
Please see pg. 23
Remote controller can not change the
set temperature.
Is power light flashing?
If it is not, locate priority controller and turn off, or wait for 15 mins on
inactivity.
