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EC-80320 User’s Manual

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Chapter6 Troubleshooting and Maintenance

6.1 Maintenance

To prolong the printer’s life, make sure that the printer is well away from heaters and other
sources of extreme heat, and the surrounding area is clean, dry, and free of dust.

Cleaning paper case and thermal head periodically is the main task of maintaining the printer.
We will talk with this problem in this section. It is noted that make sure to power off the printer
before maintenance.

Clear printer:

Dirt and dust does the most damage to the printer. Clean the paper in the printer and
accumulated dirt in the thermal head as well despite the outer case of the printer prevents
greater part of dust from invading.

Clean printer case:

Remove the dirt in the printer case with clean, soft cloth, and take out the paper pieces with a
nipper.

Clean the printer periodically according to the prescription as follows.

Periodical cleaning: Once every 6 months or 300 work days

Cleaning tool: Dry cloth (Soft cloth if metal parts)

6.2 Error Message on the Control Panel

When the malfunction is occurred, the printer will be off-line and give an alarm through
indicators. You can make out different malfunction through the Table A-4 shown below.

Table A-4: Error message on the control panel

Error

indicator

PAPER OUT

indicator

Malfunction Solution

Blink fast

OFF

Cutter error

Re-posit the cutter

ON

OFF

Cover is open

Close the cover tightly

OFF

ON

Paper near end

Load the paper again

ON

ON

Paper out

Load the paper again

Blink OFF

Thermal head over

hot

Recover

automatically

6.3 Cutter Jammed or Error

If the auto-cutter was jammed, open the upper cover and take out the paper. If the upper
cover can not be opened and the cutter still can not return to the normal position after
restarting the printer, pull out the small cover upper the auto-cutter so that the cutter can

Attention: Be careful not to scratch the printer parts when cleaning.

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Содержание EC80320

Страница 1: ...power outlet It should not be on the same electric circuit as copiers refrigerators or other appliances that cause power spikes Make sure the printer is far away from the appliance that can arouse electromagnetic jam such as loudhailer The power outlet you plan to connect to should be nearby and unobstructed Make sure that the surrounding area is clean dry free of dust and not exposed to direct su...

Страница 2: ...9 2 6 3 Installing Printer Network Driver 12 Chapter 3 Base Control Panel Operations 19 3 1 Control Panel 19 3 1 1 Indicator 19 3 1 2 KEY 19 3 2 Self Printing 19 3 3 HEX DUMP PRINTING 20 3 4 Restoring Factory Printer Settings 20 3 5 Setting Slip Stitch 20 3 6 Online aptitude Parameter Settings 20 Chapter 4 Install and Replace the Roll Paper 22 4 1 Paper Installed Steps 22 Chapter 5 Features 24 5 1...

Страница 3: ...interface EC80320U is equipped with USB interface and EC80320UE with Ethernet interface and USB interface EC80320 serials printer is equipped with auto cutter It have two kinds of cutter for the consumer to selected partial cutter can only cut the paper with one point left while full cutter cuts the paper fully Note Please contact with the dealer for changing the interface if needed 1 3 Parts Iden...

Страница 4: ...EC 80320 User s Manual 2 Parallel or serial or USB Interface position Drawer connector Power connector Fig1 2 Back of the printer ...

Страница 5: ...o Your Computer or Other Equipment Note Before connecting disconnecting the interface cable make sure that power to the printer and all the devices connected to the printer are turned off Also make sure the power cable plug is disconnected from the AC outlet 2 3 1 Connecting the Parallel Interface Cable 1 Make sure the Host and the printer are both turned off connect the parallel interface cable t...

Страница 6: ...he serial interface cable to the connector on the rear panel of the printer Tighten the connector screws as shown in Fig 2 3 2 Connect the other end of the cable to the host s serial connector and tighten the connector screws 2 3 3 Connecting the USB Interface Cable 1 Plug the USB cable A end square shape into the printer s USB connector as shown in Fig2 4 2 Plug the other end of the USB cable fla...

Страница 7: ...drawer connector otherwise both the telephone line and the printer may be damaged 2 3 5 Connecting the Ethernet Cable 1 Plug the crystal end of the Ethernet cable RJ 45 into the printer s Ethernet connector as shown in Fig2 6 2 Plug the other end of the Ethernet cable flat to the LAN s entrance Fig2 5 Connecting the Drawer cable Fig2 4 Connecting the USB interface cable USB Interface USB Cable Dra...

Страница 8: ...bel please contact your dealer for solution and must not connect the power cord to the wall outlet 2 Please use the exactitude electrical outlet with ground wire 3 Make sure to use EC PRINTER original adapter or we will not assume to take ability for the printer damage 2 5 Setup the Print Driver and Select the Cutter You must setup the printer driver in Windows before using the EC80320 printer Ple...

Страница 9: ...indow of Add Printer Wizard click Next then please read the select direct carefully Such as select Local printer in the Local or Network Printer window then click next 3 Come out a window of Select the Printer Port select a usable port Such as select LPT1 printer port click Next 4 Come out a window of Manufacturers Printers click Have Disk click Next 5 Come out a window of Install From Disk Please...

Страница 10: ...h may cause a WINDOWS setup duplicate driver Only when the driver property is modified manually after being installed during the condition mentioned above does the cut method take effect If you find the driver couldn t cut paper modify the driver property as shown below 1 cancel the in the pane before the Enable advanced printing features in the advanced page 2 Then click the Print Processor butto...

Страница 11: ...nect with the Ethernet cable which has been connected to LAN and look into the information of Ethernet LED indicator to ensure the printer has entered into the normal connection 2 6 2 Setting IP Address 1 Run NetFinder Software Double click NetFinder exe in the PC which connects the printer in the same LAN The figure of the software is shown as follows Yellow LED Green LED Description ON Flash Nor...

Страница 12: ...h printer Click Search button in the main interface the dialog box appearing will begin searching automatically and show appearance listing a printer in the main interface if found The time is counting down in the progress bar 10s in total and the search will finish as soon as the time is over When going on searching press search button again Fig2 10 Run NetFinder Software Fig2 11 Search printer ...

Страница 13: ...et address IP 10 0 0 1 Subnet Mask 255 255 255 0 automatically It is suggested that printer s IP set to static in actual usage which can cut down the time when initializing the Ethernet interface as the printer is turned on and prevent IP conflicts The dynamic address used in printer may conflict with another one The network segment part of the IP address and Subnet Mask must be the same as those ...

Страница 14: ...IP address 3 Report printer s IP address Report the printer s IP address which will be used in the section Newly install printer network driver or Upgrade install printer network driver setting driver s network port 2 6 3 Installing Printer Network Driver The ways of installing network driver are divided into Newly install way and Upgrade install way according to whether the PC installs the printe...

Страница 15: ...P address 192 168 0 240 for example Port Name is created automatically after finishing filling in IP address 6 Come out a window of Additional Port Information Required select Custom in the Device Type then click Settings 7 Come out a window of Port Settings Affirm that Port name and Printer name or IP address are correct Protocol is RAW and Port Number is 9100 click OK ...

Страница 16: ...0 XP Vista that you can find a file named EC80320 inf click open then click OK then return to the window install printer software click next 12 Follow the direct click next gradually till the installation is finish At this time printer network driver is installed completely 2 Upgrade install printer network driver setting driver s network port If PC has installed the printer s driver set driver s ...

Страница 17: ...ow of Add Standard TCP IP Printer Port Wizard click Next 6 Come out a window of Add a port import the IP address reported by the Setting printer s IP address in the Printer name or IP address column Take IP address 192 168 0 240 for example Port name is created automatically after finishing filling in IP address Click Next ...

Страница 18: ...quipment style then click setting Come out a window of Additional Port Information Required select Custom in the Device Type then click settings 8 Come out a window of Port Settings Affirm that Port name and Printer name or IP address are correct Protocol is RAW and Port Number is 9100 click OK ...

Страница 19: ...0 User s Manual 17 9 Return to Additional Port Information Required click Next 10 Come out a window of Completing the Add Standard TCP IP Printer Port Wizard click Finish 11 Return to Printer Ports click Close ...

Страница 20: ...EC 80320 User s Manual 18 12 Return to Properties make sure the network port is selected click Apply and then click Close Thus printer s network port setting is finished ...

Страница 21: ...nd When enable the paper will be fed continuously if you press and hold on it or stopped if you loosen it 3 2 Self Printing Self printing lets you know if the printer is working properly If the printer printouts the self test content normally it can be indicated that there is nothing wrong with the printer except for the interface connecting to the host Otherwise the printer should be repaired Bef...

Страница 22: ...or it should be closed in normal working condition When to upgrade pull out the Slip Stitch Cap after the printer is turned off press FEED button and power on again the ERROR and PAPER OUT indicator blinking once at the same time which indicates that the printer enters into the online upgrade mode Loosen the button and then use the computer software equipped with the printer to upgrade Turn off th...

Страница 23: ...layout the list in the left are the items you want to set and the right are the item s parameters If you only want to change one item click Set Item or if you want to change multiple items click Set All Item after having set all items The settings are saved with the printer beeping once Note The parameter settings shown in the Device Property 6 After finishing settings click OK exit the Properties...

Страница 24: ...ed in details in this chapter 4 1 Paper Installed Steps 1 Push the cover open lever open the cover 2 Insert the paper roll as shown below Be sure to note the correct direction that the paper comes off the roll 1 Don t touch the thermal head after printing to avoid being burned 2 Don t pull the paper moving directly with your hand Note Fig4 2 Insert the paper roll Fig 4 1 Open the cover ...

Страница 25: ...4 Put the paper as shown below and then close the cover 5 If you have connected the cable turn on the power and then the printer is ready NOTE After finishing installing the paper if PAPER OUT indicator and ERROR indicator are still on or the printer rattle when feeding the paper please open the cover and re close it tightly Fig 4 4 Close the cover Fig 4 3 Pull out the paper ...

Страница 26: ...ce RS 232C Drawer interface CPC6 USB interface 2 0 Full Speed Ethernet interface 10 100Base T Drawer kick out interface CPC6 Only equip with one assembled interface when leaving factory Buffer 4MB Noise 38 dB A Control panel The control panel consists of one key and three LED indicators Paper type Thermal roll paper Paper specification Thermal roll paper model TF50KS E Japan paper co ltd AF50KS E ...

Страница 27: ...thernet interface according your need 5 2 1 Parallel Interface EC80320 printer s parallel interface is compatible with CENIRONICS protocol supporting BUSY ACK handshaking protocol The connector is a 36 PIN connector whose pins are indicated as below Table A 1 Connector Pin Assignments Pin number Signal Direction Description 1 STB IN Trigger in low level read the data in rising edge 2 3 4 5 6 7 8 9...

Страница 28: ...e X ON X OFF and data to the Host 5 CTS Printer MARK state means printer is too busy to receive data SPACE means printer is ready for receiving data 7 GND Signal GND 8 DTR Printer Same as CTS Note From means from the source the signal sending out Signal level is EIA level The default setting in serial stands for 9600bps 8 bits parity check disabled and 1 stop bit EC80320 printer can be connected t...

Страница 29: ... The drawer connector on the back of the printer uses the RJ 11 connector which is shown below Fig5 6 Drawer connector Fig 5 5 USB interface Fig5 3 TP820 connecting with 9 Pin PC Printer 9 Pin connector Host 9 Pin connector Printer 9PIN connector Host 25PIN connector Fig5 4 TP820 connecting with 25 Pin PC 1 6 ...

Страница 30: ...ed signal ground 1A 24V Drive electricity 1A 24V Note Make sure the drawer meets the specification mentioned above or we will not guarantee to keep the printer in good repair 5 2 5 Power Supply Connector The connector is used to connect the printer to the external power source The power source is specified as 24V 10 and 2 5A The connector on the printer is shown in Fig 5 7 5 2 6 Ethernet Connector...

Страница 31: ...cording to the prescription as follows Periodical cleaning Once every 6 months or 300 work days Cleaning tool Dry cloth Soft cloth if metal parts 6 2 Error Message on the Control Panel When the malfunction is occurred the printer will be off line and give an alarm through indicators You can make out different malfunction through the Table A 4 shown below Table A 4 Error message on the control pane...

Страница 32: ...r s Manual 30 come out Rotate the white plastic gear by hand in the direction of arrow to make the cutter return to the normal position which is shown as figure 6 1 Figure 6 1 Adjust the cutter by hand Auto cutter ...

Страница 33: ... BEL Beeper Format ASCII BEL Decimal 7 Hex 07 Description Actives the printer buzzer HT Horizontal tab Format ASCII HT Decimal 9 Hex O9 Description Moves the print position to the next horizontal tab position LF Print and line feed Format ASCII LF Decimal 10 Hex OA Description Prints the data in the print buffer and feeds one line based on the current line spacing FF Print and Feed to next black m...

Страница 34: ...ime and n3 is the beeping times The unit of n1 and n2 is 100 milliseconds ESC SP Set right side character spacing Format ASCII ESC SP n Decimal 27 32 n Hex 1B 20 n Description Set the right side spacing of the character to n horizontal or vertical motion unit n 0 255 Horizontal or vertical motion unit is specified by GS P command ESC Set print mode Format ASCII ESC n Decimal 27 33 n Hex 1B 21 n De...

Страница 35: ... Characters from c1 to c2 y 3 32 c1 c2 126 0 x 12 Character A 12 24 0 x 9 Character B 8 16 d 0 255 k c2 c1 1 y specifies the number of bytes in the vertical direction x specifies the number of dots in the horizontal direction d specifies the user define data ESC Select bit image mode Format ASCII ESC m n1 n2 d1 dk Decimal 27 42 m n1 n2 d1 dk Hex 1B 2A m n1 n2 d1 dk Description Select the image mod...

Страница 36: ...7 51 n Hex 1B 33 n Description Set the line spacing to n vertical or horizontal motion unit n 0 255 The vertical or horizontal motion units are specified by GS P Command ESC Select peripheral device Format ASCII ESC n Decimal 27 61 n Hex 1B 3D n Description The Last bit of n is 0 printer disable The Last bit of n is 1 printer enable ESC Cancel user define character Format ASCII ESC n Decimal 27 63...

Страница 37: ...al motion unit inches n 0 255 Horizontal or vertical motion unit are specified by GS P command ESC M Select character font Format ASCII ESC M n Decimal 27 77 n Hex 1B 4D n Description n 0 48 Character A 12 24 is selected n 1 49 Character B 8 16 is selected ESC R Select the international character set Format ASCII ESC R n Decimal 27 82 n Hex 1B 52 n Description Selects the international character s...

Страница 38: ...51 n Hex 1B 63 33 n Description n xxxxxxx1B xxxxxx1xB xxxxxx11B Paper near end sensor takes effect n xxxxx1xxB xxxx1xxxB xxxx11xxB Paper end sensor takes effect ESC c 4 Select paper sensor to stop printing Format ASCII ESC c 4 n Decimal 27 99 52 n Hex 1B 63 34 n Description n xxxxxxx1B xxxxxx1xB xxxxxx11B Paper near end printer stop printing n xxxxx1xxB xxxx1xxxB xxxx11xxB Paper end printer stops ...

Страница 39: ...cimal 27 112 m t1 t2 Hex 1B 70 m t1 t2 Description Printer output pulse whose width specified by t1 and t2 On time is t1 2ms low ist2 2ms m 0 48 1 49 ESC t Select code page Format ASCII ESC t n Decimal 27 116 n Hex 1B 74 n Description Selects a code page through n as follows n 0 PC437 n 1 PC437 n 2 PC850 n 3 PC860 n 4 PC863 n 5 PC865 n 16 WPC1252 n 17 PC866 n 18 PC852 n 19 PC858 ESC Turn on off up...

Страница 40: ...n at the same time FS Cancel Chinese language mode Format ASCII FS Decimal 28 46 Hex 1C 2E Description In this mode No Chinese character printed FS 2 Define user define Chinese characters Format ASCII FS 2 c1 c2 d1 d72 Decimal 28 50 c1 c2 d1 d72 Hex 1C 32 c1 c2 d1 d72 Description c1 fe a1 c2 fe 0 d 255 c1 specified the first byte of the character code c2 specified the second byte of the character ...

Страница 41: ...cimal 28 113 n xL xH yL yH d1 d2 dk 1 xL xH yL yH d1 d2 dk Hex 1C 70 n xL xH yL yH d1 d2 dk 1 xL xH yL yH d1 d2 dk Description 1 n 64 xH 0 0 xL 72 yH 0 0 yL 30 k xL xH 256 yL yH 256 8 The command can define 64 bit images at the same time All NV images preciously defined are canceled when new bit image defined When this command processing ERROR indicator will be on for a period time then the PAPER ...

Страница 42: ...and selects the character width horizontal number of times normal size using bits4 to bits7 GS F pL pH a m nL nH Set adjustment Format ASCII GS F pL pH a m nL nH Decimal 29 40 70 pL pH a m nL nH Hex 1D 28 46 pL pH a m nL nH Description pL pH 256 4 Here pL 4 pH 0 1 a 2 m 0 48 or 1 49 0 nL nH 256 65535 Here 0 nL 255 0 nH 255 This command is only effective when allowing black mark sensor Set the prin...

Страница 43: ...1 The bit image defined by GS command n specifies the mode as follows GS B Turn white black reverse mode on off Format ASCII GS B n Decimal 29 66 n Hex 1D 42 n Description When the LSB of n is 0 turn the white black reverse mode off When the LSB of n is 1 turn the white black reverse mode on GS H Select print position of HRI character Format ASCII GS H n Decimal 29 72 n Hex 1D 48 n Description Sel...

Страница 44: ...No n parameter Executes a full cut m 1 49 No n parameter Executes a partial cut with one point left in the middle m 6 n 0 255 Feed paper to n horizontal or vertical motion unit and executes a full cut m 66 n 0 255 Feed paper to n horizontal or vertical motion unit and executes a partial cut GS W Set print area width Format ASCII GS W nL nH Decimal 29 87 nL nH Hex 1D 57 nL nH Description Set the pr...

Страница 45: ...SP star stop 48 d 57 48 d 57 d 32 36 37 43 45 46 47 d 42 stat character 70 ITF Can be changed 1 n 255 Even 0 9 48 d 57 71 CODABAR Can be changed 1 n 255 0 9 A D 48 d 57 65 d 68 36 43 45 46 47 58 73 CODE128 Can be changed 2 n 255 NUL SP 7F H 0 d 127 GS v 0 Print raster bit image Format ASCII GS v 0 m xL xH yL yH d1 dk Decimal 29 118 48 m xL xH yL yH d1 dk Hex 1D 76 30 m xL xH yL yH d1 dk Descriptio...

Страница 46: ...5 ESC Cancel user define character 35 ESC Initialize printer 35 ESC D Set horizontal tab position 35 ESC E Turn emphasized mode on off 36 ESC J Print and feed paper 36 ESC M Select character font 36 ESC R Select the international character set 36 ESC V Turn 90 clockwise rotation mode on off 36 ESC Set relative print position 36 ESC a Select justification 37 ESC c 3 Select paper end sensor 37 ESC c...

Страница 47: ...cter size 41 GS Define downloaded bit image 41 GS Print downloaded bit image 42 GS B Turn white black reverse mode on off 42 GS H Select print position of HRI character 42 GS L Set left margin 42 GS P Set horizontal or vertical motion unit 43 GS V Select cut mode and cut paper 43 GS W Set print area width 43 GS f Select the HRI character font 43 GS h Set bar code height 43 GS k Print bar code 43 G...

Страница 48: ...Manufacturer EC Printer ...

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