Limited Warranty and License Agreement
Return Policy
The return policy is subject to the respective retailer's policy.
Limited Warranty
What your warranty covers:
·Defects in materials or workmanship.
For how long after your purchase:
· 90 days - Unit exchange, which includes parts and labor.
· 91 days to 1 year - Unit exchange, which includes parts only; you pay the labor.
What we will do:
· During the initial 90 days:
· Exchange your eBook device with a new or, at our option, refurbished unit.
· After the 90 days and within one year:
· Exchange your eBook device with a new or, at our option, refurbished unit.
· We will charge you a flat exchange cost to replace a defective unit. This charge covers labor cost for its repair.
How you get service:
· For activation, account, or billing issues associated with eBook Editions, please contact
· For all issues related to the use and operation of your eBook device, please contact
· For warranty or repair issues for your eBook device, contact
and have your unit's date of purchase and model/serial number ready. The
model/serial number information is on the back of your eBook device.
· A representative will troubleshoot your problem over the phone.
· If the representative determines that you should receive a replacement eBook device, you will be provided with a Service Request (SR)
number and a shipping address. No returns will be accepted without the SR number.
· If the representative determines that your eBook device is defective they will arrange for its repair or replacement.
eBookwise assumes no responsibility for warranty shipments from the customer if not shipped in the manner
specified by eBookwise.
What your warranty does not cover:
· Acts of nature, such as but not limited to lightning damage.
· Adjustment of customer controls.
· Damage from misuse or neglect.
· A unit that has been modified or incorporated into other products or is used for institutional or other commercial purposes.
· Units purchased or serviced outside the U.S.A.
· Loss of eBook Editions.
·
Installation.
· Shipping damage if the unit was not packed and shipped in the manner prescribed by eBookwise.
· Storage fees may be charged by the exchange point if you fail to pick up the replacement unit in a timely manner.
Limitation of Warranty:
· THE WARRANTY STATED ABOVE IS THE ONLY WARRANTY APPLICABLE TO THIS PRODUCT. ALL OTHER WARRANTIES, EXPRESS OR IMPLIED
(INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE), FOR THE PRODUCT ARE LIMITED IN DURATION
TO THE LIMITED WARRANTY PERIOD SET FORTH ABOVE AND NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER SUCH PERIOD. NO
VERBAL OR WRITTEN INFORMATION GIVEN BY EBOOKWISE, ITS AGENTS OR EMPLOYEES SHALL CREATE A GUARANTY OR IN ANY WAY INCREASE THE
SCOPE OF THIS WARRANTY.
· REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY OF THE CONSUMER. EBOOKWISE SHALL NOT BE LIABLE
FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS
PRODUCT OR ARISING OUT OF ANY BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT. THIS DISCLAIMER OF WARRANTIES AND
LIMITED WARRANTY ARE GOVERNED BY THE LAWS OF THE STATE OF CALIFORNIA. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY
IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS PRODUCT IS LIMITED TO THE APPLICABLE WARRANTY
PERIOD SET FORTH ABOVE.
How state law relates to warranty:
· Some states do not allow the exclusion nor limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, so the above
limitations or exclusions may not apply to you.
· This warranty gives you specific legal rights, and you also may have other rights that vary from state to state.
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