SMS2124 / SMS2990–
2
6. SERVICE INFORMATION
If your loudspeaker should require servicing, please follow these instructions:
1. Call EAW Commercial Tech Support at 1-888-337-7404, 7 am to 5 p.m. PST (Monday-
Friday), to verify the problem and obtain a Return Authorization (RA) Number. Be sure to
have the serial number of the unit when you call. You must have a Return Authorization
Number in order to obtain warranty service at an authorized service center. You can also
e-mail EAW Commercial Tech Support at: [email protected]
2. Pack the unit in its original packaging. THIS IS VERY IMPORTANT. LOUD Technologies
is not responsible for any damage that occurs during shipping due to non-conventional
packaging. Original packaging helps to minimize the possibility of shipping damage.
3. Include a legible note stating your name, return address (no P.O. boxes), daytime phone
number, Return Authorization Number, and a detailed description of the problem,
including how we can duplicate it.
4. Write the Return Authorization Number in BIG BOLD PRINT on the top of the box.
5. Tech Support will tell you where to ship the unit when you call for an RA Number. We
suggest insurance for all forms of cartage.
7. EAW COMMERCIAL WARRANTY
Warranty
: LOUD Technologies Inc. requires its authorized EAW Commercial distributors to
abide by the following warranty terms for all EAW Commercial brand products (all dates
are from the date of delivery from an Authorized EAW Commercial Distributor to the end
user/installation site): Loudspeakers – 5 years; Active Electronics – 5 years; Accessories
– 2 years.
What Is Covered:
Defects in workmanship and materials and against malfunctions. EAW
Commercial distributors must remedy all such defects and malfunctions without charge
for parts or labor if the warranty applies. Final determination of warranty coverage lies
solely with each authorized EAW Commercial distributor.
What Is Not Covered:
This warranty does not extend to damage or malfunctions
resulting from, but not limited to, shipment, improper installation, misuse, neglect,
abuse, normal wear, accident, or to any product on which the serial number has been
modified or removed. Exterior defects in or damage to the exterior appearance are
specifically excluded from this warranty. EAW Commercial distributors shall not be liable
for incidental or consequential damages resulting from the use of EAW Commercial
products. Repairs and/or modifications by other than an Authorized EAW Commercial
Distributor automatically voids this warranty.
Correct Disposal of this product:
This symbol indicates that this product should not be disposed of with your household waste,
according to the WEEE Directive (2002/96/EC) and your national law. This product should be handed over to an authorized collection
site for recycling waste electrical and electronic equipment (EEE). Improper handling of this type of waste could have a possible
negative impact on the environment and human health due to potentially hazardous substances that are generally associated with EEE.
At the same time, your cooperation in the correct disposal of this product will contribute to the effective usage of natural resources.
For more information about where you can drop off your waste equipment for recycling, please contact your local city office, waste
authority, or your household waste disposal service.
