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4–20kVA Users Guide P-164000669 4–20kVA Users Guide P-164000669—Rev 10
Question: how do I...
Answer
Change the batteries?
Each pair of battery modules of a two-battery slot forms one
series slot on the battery bus. See “
”
for the battery replacement procedure.
Add/delete one or more slots of batteries?
Physically install or remove battery modules as described in “
” . If not using a 9PXM EBM, record the
capacity of external battery slots (in all external battery
cabinets) by going to menu
dd/delete one or more power modules?
Physically install or remove power modules as described in “
”. The system operating
software senses the number and location of all power modules
in the cabinet. If you want to change the number of redundant
power modules, go to menu in
and change the level
of system redundancy.
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Suuppppoorrtt
If you have any questions or problems with the UPS, call your
Local Distributor
or the
Help Desk
at one of the
following telephone numbers and ask for a UPS technical representative.
United States:
1–800–356–5737
Canada:
1–800–461–9166 ext 260
All other countries:
Call your local service representative
Please have the following information ready when you call the Help Desk:
•
Model number
•
Serial number
•
Version number (if available)
•
Date of failure or problem
•
Symptoms of failure or problem
•
Customer return address and contact information
If repair is required, you will be given a Returned Material Authorization (RMA) Number. This number must
appear on the outside of the package and on the Bill Of Lading (if applicable). Use the original packaging or
request packaging from the Help Desk or distributor. Units damaged in shipment as a result of improper
packaging are not covered under warranty. A replacement or repair unit will be shipped, freight prepaid for all
warrantied units.
NOTE
For critical applications, immediate replacement may be available. Call the Help
Desk
for
the dealer or distributor nearest you.
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Eaton 9PXM Two-Year Limited Warranty
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