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Q.

What maintenance do I need to perform on the adjustable bed base?

A.

None. The base is designed to be maintenance free.  If you have pets we do recommend 

that you periodically check the electrical cords and remote control (if applicable to your model)

to make sure that they have not been tampered or chewed.

Q.

Can I store things under the bed?

A.

No, minimal clearance is maintained between the leg support and the bed frame in all 

positions of motion.  Storing items under the bed may cause damage to the adjustable base 

unit and will void the warranty.

Q.

What do I do if the bed will not operate at all?

A.

See Troubleshooting Tips on page 13 of this manual.  If the bed doesn’t work after 

following directions contact us at 1­800­523­5383.

Q.

Can the bed height be lowered or raised?

A.

You can lower the bed height by removing one of the adjustable legs on each corner of 

the frame.  To raise the height of the bed add leg extenders, they are available for purchase by
calling us at 1­800­523­5383.

Q.

Do all beds come with the heat feature?

A.

No. Heat is an optional feature that is added at the time of purchase.  Should you wish 

to add this feature after the sale simply contact us at 1­800­523­5383.

Q.

My massage motor is very loud. What can I do to make it quieter?

A.

The massage may resonate loudly if the bed is on hardwood floors. Use of carpet squares 

or furniture cups under each leg may help to reduce noise.  However, you should never 
expect to completely eliminate noise when the massage motors are in use.

Q.

How do I activate the wave feature when using the massage?

A.

The massage function must be turned on first before the wave function can be used.

At the end of the timed cycle the massage motor will automatically turn off.   Note: massage

equipped bases are not designed for continuous, extended massage operation. Massage 

systems are rated for a maximum of 30 minutes of use within any 2 hour period.

Q.

My mattress appears to be sagging. Is this normal?

A.

See Mattress Care & Cleaning section of the Owners Manual on page 12.

FREQUENTLY ASKED QUESTIONS

4

Customer Service:  1-800-523-5383

15

Frequently Asked Questions

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Страница 3: ...Installation Guide 06 Premier Remote Control Instructions 07 Bluetooth Instructions 08 Platinum Remote Control Instructions 09 Setting Programmable Positions and Pairing Remote 10 Synchronizing Two B...

Страница 4: ...ETY WARNINGS Do not use bed outdoors Do not use bed near explosives Using bed with oxygen administering equipment other than the nasal masked type creates a possible fire hazard When using nasal or ma...

Страница 5: ...ict of Columbia For customer service under this limited warranty please contact our warranty department by phone For service year 1 2 toll free phone 1 888 236 3044 Customer Service 1 888 236 3044 02...

Страница 6: ...Customer Service 1 800 523 5383 03 Premier Electronics Quick Reference Guide...

Страница 7: ...Customer Service 1 800 523 5383 04 Platinum Electronics Quick Reference Guide...

Страница 8: ...Customer Service 1 800 523 5383 05 Installation Guide...

Страница 9: ...not have a bed set to be a ached at the me of delivery an instruc on sheet specific to the bed purchased will be provided to you by your delivery crew should you choose to a ach one at a later me We r...

Страница 10: ...s Press button to CHANGE the massage modes Cycles through 5 intensities Head and Foot Massage Timer OFF Press button to select a 10 20 or 30 minute setting Pressing a fourth time will turn OFF the mas...

Страница 11: ...00 523 5383 08 Bluetooth Instructions For IOS System choose App Store 1 Scan the QR code 2 Go to App store as shown in picture below For Android System choose Google Play 3 Successful installation sho...

Страница 12: ...nd Foot Massage Timer OFF Press button to select a 10 20 or 30 minute setting Pressing a fourth time will turn OFF the massage mode One Touch Flashlight ON OFF Press and HOLD for the flashlight to sta...

Страница 13: ...Customer Service 1 800 523 5383 10 For Premier Platinum...

Страница 14: ...en separated from the A remote If simultaneous operation of two foundations is desired please read paring remotes instructions on page 10 Make sure remote A was already paired to Base A and Remote B w...

Страница 15: ...eep all limbs on top of the base Failure to follow this warning could result in serious injury or death from pinch point areas 17 MATTRESS CARE IMPORTANT SAFETY INFORMATION MATTRESS CARE Easy Rest ma...

Страница 16: ...Customer Service 1 800 523 5383 13...

Страница 17: ...he Easy Rest Bedding Power Foundation is installed over a bed frame verifythat the massage motors are not causing the bed frame or bed frame components to vibrate Verify that the headboard attachment...

Страница 18: ...e by calling us at 1 800 523 5383 Q Do all beds come with the heat feature A No Heat is an optional feature that is added at the time of purchase Should you wish to add this feature after the sale sim...

Страница 19: ...there a difference between an adjustable mattress and a traditional flat bed mattress A Yes Adjustable mattresses are constructed differently from flat bed mattresses to allow them to bend and adjust...

Страница 20: ...o are taller than 5 10 in height are recommended to purchase an extra long sleep system so that when the head and foot of the bed are raised the head and feet of the taller person are fully supported...

Страница 21: ...d pull sheet toward bo om Raise foot Step 4 Place sheet on bo om corners of ma ress Step 5 Tuck fabric behind retainer bar Step 6 Lower foot and smooth sheet Customer Service 1 800 523 5383 18 Making...

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Страница 24: ...Customer Service 1 800 523 5383 CWA 07 2021...

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