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SELF-PRIMING EXTERNAL PUMPS

The All-In-One Pump

© 2023 EasyPro, Inc

Pg. 7

TROUBLESHOOTING

The following troubleshooting tips support the most common issues.

For additional assistance please contact: 800-448-3873 or info@easypro.com

PROBLEM

KNOWN ISSUE

TRY THIS

Pump is not priming

No water in the volute (strainer pot)

Fill Strainer pot with water and close lid.

Ensure plumbing valves are open.

Low water in the volute (strainer pot)

Check the basket to make sure it is seated correctly and reinstall the lid.

Check the lid for cracks and lid  O-ring for flat spots or cracking.

Check the intake and discharge union fittings for cracks or losse connections. 
Replace or tighten. Connections MUST BE airtight.

Motor is not turning

Circuit breaker has tripped or has no power

Reset the circuit breaker and/or GFCI.

Check the electric supply to verify if power supply is present. 
Test a secondary location if needed.

Capacitor failure. This may be tested - call for details.

Bearing seized. Rotate the motor shaft by hand to test. If shaft does not freely 
spin, replace the bearings.

Low flow

Water flow has slowed or is intermittent

Clean the filter basket of debris.

Check for impeller clog. See the disassembly instructions or call for details.

Checks for leaks in the volute housing, lid and union connections.

Check for obstructions in the plumbing and clear if found.

Motor overheating

Seems overly hot and is shutting down 
or shutting off and on intermittently

Possible incorrect wiring. Have an electrician test.

Test the breaker. Replace if needed.

Increase the air flow if restricted.

If pump is located in direct sunlight, try providing a properly vented shade 
covering.

Pump is leaking

Water leaking between motor and pump 
housing

Replace the mechanical seal and bracket O-ring.

Inspect the brass inserts in volute housing by checking for a loose fit 
of the six (6) 1-1/8" bolts. Tighten or replace.

Water leaking at lid or union

Check the lid or union nut for cracks. Replace if needed.

Check the lid or union O-rings for cracking or flat spots. Replace if needed.

Содержание EXP4000

Страница 1: ...____________________________ SERIAL NUMBER ________________________ DATE PURCHASED _______________________ Pleasefilloutthewarrantyregistrationcardinthismanual MODEL EXP4000 EXP5500 EXP6500 EXP7500 EXP6500HP EXP9500HP Inlet 2 2 2 2 2 2 Discharge 2 2 2 2 2 2 Max Flow 4260 gph 6060 gph 6800 gph 7960 gph 6660 gph 9650 gph Max Head 17 23 25 26 54 83 Max Current 1 96 amps 115v 3 06 amps 115v 4 00 amps ...

Страница 2: ...damage to the pump unit 5 To prevent incorrect motor rotation install a ball or swing type check valve Do not use spring check valves 6 Maintain a minimum flow rate of at least two gallons per minute to avoid damage to the pump unit 7 Visually inspect the pump and motor a minimum of once per week If any leakage between the motor and pump housing is present replace the mechanical seal The seal face...

Страница 3: ...ctionsandtips 6 When wiring is complete double check the intake and discharge fittings to ensure a snug fit 7 Open the volute strainer pot lid and fill with water ensure the lid O ring is clean of any debris and close the lid securely prior to starting 8 Once the priming pot is filled and supply valves if present are opened your pump is now ready to prime Turn the motor on by plugging the unit in ...

Страница 4: ...8 Diffuser O Ring 9 Diffuser 10 Impeller 11 Bracket Bore O Ring NUMBER DESCRIPTION 12 Bracket 13 Slinger 14 Motor Base 15 Motor 16 7 8 Hex Bolts 4 17 1 1 8 Hex Bolts 6 18 Bracket O Ring 19 Mechanical Seal 20 Diffuser Set Screws Seal Kit Includes 2 Drain Plug O Rings Lid Diffuser Bracket Bracket Bore O Rings 513 Mechanical Seal Reverse Set ScrewWasher 2 Tailpiece O Rings 1 2 3 4 5 6 7 8 9 10 11 13 ...

Страница 5: ...t bore O ring Moisten bracket bore O ring with water prior to installing to prevent rolling 2 Press the seal into the bore without touching or putting pressure on the delicate carbon face by pushing on the stainless steel collar A large socket or pipe nipple may be used to facilitate installation 3 Clean as necessary the impeller hub and press in the ceramic part making sure the polished white cer...

Страница 6: ... not honor any warranty but may provide a good alternative 3 If you are mechanically minded the option to order bearings and a seal kit from EasyPro Pond Products is available Cleaning the basket Seals and Bearings Thestrainerbasketinthevoluteshouldbeinspectedandcleanedatleastone 1 timeperweek moreoftenifexcessivedebris ispresentintheoperatingenvironment Pumpsealsandbearingsexperiencenormalwearand...

Страница 7: ...y be tested call for details Bearing seized Rotate the motor shaft by hand to test If shaft does not freely spin replace the bearings Low flow Water flow has slowed or is intermittent Clean the filter basket of debris Check for impeller clog See the disassembly instructions or call for details Checks for leaks in the volute housing lid and union connections Check for obstructions in the plumbing a...

Страница 8: ...ore a warranty claim is approved The exclusive remedies provided hereunder shall upon EasyPro s inspection and option be either repair or replacement of the Product or parts covered under this warranty Making a Claim A Return Authorization RA number must first be obtained by calling EasyPro at 800 448 3873 or via email at warranty easypro com It is the purchaser s responsibility to pay the return ...

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