11
Troubleshooting
If there is no water through the filter to the pond…
• Check if the pump is on and working.
• Check if the pump is clogged and clear debris if needed.
• Check if the plumbing lines to and from the filter are blocked or loose/leaking.
• Check that the backwash valve is in the “RUN” position.
If there is reduced flow through the filter...
• Check if pump is clogged and clear debris if needed.
• Check that the backwash valve is in the “RUN” position.
• Check if filter pads are clogged and clean/replace if needed.
• Check if the plumbing lines to and from the filter are blocked or loose/leaking.
If the water is not clear…
• The filter may be new and requires a few weeks to “mature” with nitrifying bacteria.
• The filter may be the wrong size for the pond.
• The pump may be the wrong size for the pond and filter. See specification chart or box for details.
• The UV lamp may be burned out or old. Replace if broken or after 12 months of use.
• The foam pads may need to be backwashed or fully cleaned.
• The fish load and/or feeding rates may be too high.
If the filter is leaking…
• Check that the gaskets and O-rings are seated properly and in good repair. Replace if needed.
• Check that the pump is properly sized for the filter.
• Check that the filter itself is not damaged or broken.
