EPT033789 Issue 2 February 2018
27
MAINTENANCE
Common Errors and Acknowledgement
Note: This list is not exhaustive. For the full list of errors, see your Product Manual (Part No.
EPT033612).
Error No.
Error Text
Action
6
Label too
long
The total print length (Y- label) is longer than the
supported print length. Use a lower Y-offset or shorten the
label.
11
Speed Too
Low
Adjust the minimum line speed setting.
For CM printers:
Go to Alert Configuration > Ranged Alerts and set the print
speed in the range of 10 to 550 mm/s.
12
Y-offset
too short
The Y-offset is too short. Some parts of the print out may be
missed.
Increase the Y-offset or reduce speed.
13
Ribbon
Alarm
The ribbon is broken or there is no more ribbon left. Check
remaining ribbon. In some scenarios an excessive retraction (or
mechanical maladjustment) can cause the unwind dancing arm
to touch the ribbon alarm sensor.
A ribbon alarm can also be triggered by the ribbon warning
sensor. If the ribbon alarm comes in fixed intervals (such as
every 5 prints) the ribbon warning sensor may be damaged.
Use diagnostics to check ribbon warning and ribbon alarm
sensor. Check remaining ribbon.
28
Empty
Label
The field contains no data or there are no fields in the label.
Redesign the label.
102
Start when
printer not
ready
The printer has received a start signal while printing. Reduce
speed or increase distance between start signals.
111
Start when
speed too
low
The web speed was not fast enough when the start signal was
applied. Make sure the web is running before applying the start
signal.
Alternatively verify the signal is correct for the application.
1013
IM position
error
The print head carrier could not locate home position.
Make sure the carrier is not obstructed in its movements.
Check the magnets on the carrier (using the sensor test).
Check the timing belt.
