Description
Possible
cause
Solution
Check if the water
pressure is high enough.
Straighten the water pipe.
Clean the inlet valve filter.
Check the drain hose for
blockage.
Water injecting
problem during
wash cycle.
Overtime water draining
Restart the appliance. If
problem persists, please
contact the customer service.
Others
Water overflow
Restart the appliance.
Close the door properly
and restart.
Door is not closed
properly
Troubleshooting
Whenever there is a problem with the appliance, check if you can
solve it following the tables below. If the problem persists, please
contact the customer service.
Description
Possible
cause
Solution
Close the door properly
and restart.
Check the laundry.
Door is not closed
properly. Clothes are
stuck.
Safety protection is
activated.
Disconnect the
power and restart.
Water leakage
Connections are not
tight enough.
Check and fasten the
water inlet pipe. Check
and clean the outlet hose.
Clean and wipe the
detergent dispenser dry.
Abnormal noise
Check if the fixing bolts
have been removed
Make sure the appliance
is installed on a solid and
level floor.
Indicator or
display does
not work
PC board or harness
have connection
problems.
Switch off the power and
check if the mains plug is
connected properly.
Appliance
does not
start
Detergent resi-
dues in the deter-
gent dispenser
Detergent is damp
and/or clotted.
MAINTENANCE
Door can't
be opened
Fixing bolts still in
place. Floor is not
solid or level.
Error Codes
31
V.1
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