6 OH6 One-Hander Manual
Earthquake Sound Corp. | (800) 576-7944 | www.earthquakesound.com
Earthquake Sound warrants the original purchaser that all
Factory Sealed New Audio products
be free from defects in
material and workmanship, under normal and proper use, for a period of one
(5) year from the date of purchase
(as shown
on the original sales receipt with serial number affixed/written on it). The five (5) year limited warranty period is valid only if
the product is properly installed by an Earthquake Sound authorized party and the warranty registration card is properly filled
out and sent to Earthquake Sound Corporation. If the product is installed by a non-authorized party, a thirty (30) day warranty
period applies.
(A) Five (5) year limited warranty guidelines:
First year:
Earthquake pays for labor, parts and ground freight (US Mainland only, not including Alaska and Hawaii. shipping
to us is not covered).
Second, third, forth, and fifth Year:
Earthquake pays for labor only. The customer is responsible for parts and freight both
ways.
(B) Warning:
Products (sent for repair) that are tested by Earthquake technicians and deemed to have no problem(s) will not be covered y
the limited warranty. Customer will be charged a minimum of one (1) hour of labor (at ongoing rate) plus the shipping charges
back to the customer.
(C) Earthquake agrees to repair or replace - at our discretion - all such defective products/parts subject to the
following provisions:
• Defective products/parts have not been altered or repaired by other than an Earthquake factory approved technician.
• Products/parts are not subjected to negligence, misuse, improper use, or accident, damaged by improper line voltage,
used with incompatible products, or have its serial number or any part of it altered, defaced or removed, or have been used
in any way that is contrary to Earthquake’s written instructions.
(D) Warranty Limitations:
Earthquake warranty does not cover products that have been modified or abused, including but not limited to the following:
• Damages due to misuse, abuse or use of improper cleaning materials/methods.
• Bent frame, broken connectors, holes in speaker cone, holes/cracked in wall plate, burnt parts.
• Fading, deterioration of components & finish due to improper exposure to elements.
• Burnt tracers on PCB.
• Product/part damaged due to poor packaging or abusive shipping conditions.
• Subsequent damage to other products.
A warranty claim will not be valid if the warranty registration card is not properly filled & returned to Earthquake with a copy
of the sales invoice.
(E) Service Request:
To receive product(s) service, contact Earthquake Sound’s service department at (510) 732-1000 or tech@earthquake-
sound.com and request an RMA (Return Material Authorization) number as item(s) shipped without a valid RMA number will
be refused. Make sure you provide us with your complete and correct shipping address, a valid daytime phone number, and a
brief description of the problem you are experiencing with the product. In most cases, our technicians might be able to
resolve the problem over the phone or via e-mail, thus eliminating the need to ship the product.
(F) Shipping Instructions:
Product(s) must be packaged inside its original protective box(es) to minimize transportation damage. Shipper claims
regarding items damaged in transit must be presented to carrier. Earthquake Sound Corporation reserves the right to refuse
improperly packaged product(s). A copy of the original sales receipt must accompany the product(s) returned for service.
Ship the product(s) to:
Earthquake Sound Corporation.
2727 McCone Avenue, Hayward, CA 94545
Tel: (510) 732-1000
The customer is responsible for the cost of shipping the product(s) to Earthquake Sound Corporation
(G) Disputes Resolution:
All disputes - between clients and Earthquake Sound Corporation - resulting from the one (1) year limited warranty policy
must be resolved according to the laws & regulations of the county of Alameda, California.
WARRANTY INFORMATION
