Earthquake warrants the original purchaser that all Factory Sealed New Audio
but not limited to the following:
Products to be free from defects in material and workmanship under normal
Damages to cabinet/casing finish due to misuse, abuse or improper use
and proper use for a period of five (5) years from the date of purchase (as shown
of cleaning materials/methods.
on the original sales receipt with serial number affixed/written on it). The five (5)
Fading and or deterioration of speaker components & finish due to
year warranty period is valid only if an authorized Earthquake dealer properly
improper exposure to elements.
installs the product and the warranty registration card is properly filled out and
Bent amplifier casing, damaged finish on the casing due to abuse, misuse
sent to Earthquake Sound Corporation. If a non-authorized party installs the
or improper use of cleaning material.
product, a ninety (90) day warranty period will be applied.
Burnt tracers on PCB.
Product/part damaged due to poor packaging or abusive shipping
(A) Five (5) years limited warranty plan coverage guidelines:
conditions.
Subsequent damage to other products.
First year:
Earthquake pays for labor, parts, and ground freight (only in
US mainland,
not including Alaska and Hawaii)
(shipping to us is not
warranty claim will not be valid if the warranty registration card is not
covered).
properly filled & returned to Earthquake with a copy of the sales invoice.
Second, third, fourth & fifth year:
Earthquake pays labor only.
A
Warranty card is located on the last page of this manual.
Customer must pay for parts
and freight both ways.
(E) Service Request:
(B) Warning:
To receive product service, contact Earthquake service department at (510)
Products (sent for repair) that are tested by Earthquake technicians and
732-1000 and request an RMA number (Return Material Authorization). Items
deemed to have no problem(s) will not be covered by the five (5) year limited
shipped without a valid RMA number will be refused. Make sure you provide us
warranty. Customer will be charged a minimum of one (1) hour of labor (at the
with your complete/correct shipping address, a valid phone number, and a brief
ongoing rates) plus shipping charges back to customer.
description of the problem you are experiencing with the product. In most cases,
Each product sent for repair
must be packaged in its original packaging.
our technicians might be able to resolve the problem over the phone; thus,
Otherwise, there will be repackaging charge in addition to labor, parts and
eliminating the need to ship the product.
shipping charges.
(F) Shipping Instructions:
(C) Earthquake will repair or replace - at our option - all defective
p r o d u c t s / p a r t s s u b j e c t t o t h e f o l l o w i n g p r o v i s i o n s :
Product(s) must be packaged in its original protective box(es) to minimize
transport damage. Shipper claims regarding items damaged in transit must be
Defective products/parts have not been altered or repaired by other than
presented to carrier. Earthquake Sound Corporation reserves the right to refuse
an Earthquake factory-approved technician.
improperly packed product. Original sales receipt must accompany product
Products/parts are not subjected to negligence, misuse, improper use or
returned for service. We encourage you to include with the package a written
accident, damaged by improper line voltage, used with incompatible
description of the problem. Ship product to: Earthquake Sound Corp. 2727 Mc
products or have its serial number or any part of it altered, defaced or
Cone Avenue, Hayward, CA 94545. Ph (510) 732-1000. You are responsible for
removed, or have been used in any way that is contrary to Earthquake's
the cost of shipping the product to Earthquake Sound Corporation.
written instructions.
(G) Disputes Resolution:
(D) Warranty Limitations:
All disputes - between clients and Earthquake Sound Corporation - resulting
from the five (5) years limited warranty policy must be resolved according to the
Warranty does not cover products that have been modified or abused, including
laws & regulations of the county of Alameda -California.
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Warranty Information
Cinénova Power Amplifiers
Five (5) year limited warranty
Product Registration
This Cinénova Grande Power Amp can be registered by returning the Product Registration card attached to this manual. Please also retain the sales receipt which
represents proof of purchase and helps expedite warranty issues.
www.earthquakesound.com
