Warranty Guidelines
Earthquake warrants the original purchaser that all factory sealed new audio products to be
free from defects in material and workmanship under normal and proper use for a period of
one (1) year from the date of purchase (as shown on the original sales receipt with serial
number affixed/written on it).
(A) One (1) year limited warranty plan coverage guidelines:
Earthquake pays for labor, parts, and ground freight (only in US mainland, not including
Alaska and Hawaii. Shipping to us is not covered).
(B) Warning:
• Products (sent in for repair) that are tested by Earthquake technicians and deemed to
have no problem will not be covered by the limited warranty. Customer will be charged a
minimum of one (1) hour of labor (at ongoing rate) plus shipping charges back to
customer.
• Each product sent in for repair must be packaged in its original packaging. Otherwise,
repackaging charges will apply in addition to the labor, parts and shipping charges.
(C) Earthquake will repair or replace at our option all defective products/parts
subject to the following provisions:
• Defective products/parts have not been altered or repaired by anyone other than an
Earthquake factory approved technician.
• Products/parts are not subjected to negligence, misuse, accident or damage by improper
line voltage.
• Products/parts were used with incompatible products.
• The serial number or any part of the product has been altered, defaced or removed.
• Products/parts have been used in any way that is contrary to Earthquake’s written
instructions.
(D) Warranty Limitations:
Warranty does not cover products that have been modified or abused, including but not
limited to the following:
• Damages to unit casing finish due to misuse, abuse or improper use of cleaning
material/methods.
• Broken/bent connectors.
• Fading and/or deteriorati
on of components & finish due to improper exposure to elements.
•
Burnt tracers on PCB.
•
Product/part damaged due t
o poor packaging or abusive shipping conditions.
• Subsequent damage to other
products.
17 ARO-300 Manual
Earthquake Sound Corp.
|
www.earthqakesound.com
