25
TROUBLESHOOTING
POSSIBLE CAUSE
SOLUTIONS
BURNER SHUTTING DOWN DURING OPERATION
A.
Insuffi cient or excessive gas
pressure
A1.
Check gas pressure (Read D.- F. of IMPORTANT PRE-INSTALLATION AND
FIREPLACE SAFETY INFORMATION section, & check with local gas company).
A2.
Other gas appliances may be on the same gas line, dropping gas pressure
to log set. Check pressures with everything operating to ensure adequate
pressure.
B.
Log placement
B.
Reference the LOG PLACEMENT section in this manual for recommended
log positioning.
C.
Flue area, fireplace, or
damper dirty from soot
C.
Clean around, above, and under damper thoroughly. Clean fi replace, removing
loose material, including soot and creosote.
D.
Fireplace too small for unit
D.
Ensure minimum requirements are met. (See SPECIFICATIONS section in
this owner’s manual.)
E.
P i l o t f l a m e l i f t i n g o f f
thermocouple/generator
E.
Check gas pressure (see section A1).
F.
Pilot (remote compatible)
F.
Contact your dealer for instructions on replacement.
G.
Blockages on burner
G.
Vacuum any lava granules or material that may have fallen onto burner pipe area.
PILOT WILL NOT LIGHT
A.
P i l o t f l a m e l i f t i n g o f f
thermocouple/generator
A.
Check gas pressure (see Section 1, A1 of this table).
B.
Electronic spark not lighting
pilot
B .
Check to ensure sparking when activated.
Note:
You may need to turn or press igniter several times to ignite pilot. See
LIGHTING INSTRUCTIONS for your control valve.
C.
Igniter electrode wire loose
C.
Check wiring and reconnect any loose wiring.
D.
G a s s u p p l y o f f / m a nu a l
shutoff valve closed
D.
Turn on gas supply or open manual shutoff valve.
E.
Air in gas line
E.
Bleed the gas supply line and repeat LIGHTING INSTRUCTIONS until air is
removed.
F.
Pilot hood blocked
F.
Check for debris or dirt / Clean pilot
G.
Dead batteries (electronic
pilots only)
G.
Replace batteries as needed.
2
1
LOW FLAME HEIGHT
A.
Gas pressure
A.
Check gas pressure (see Section 1, A1 of this table).
BURNER NOT BURNING EVENLY
A.
Burner orifi ce clogged
A.
Clean burner orifi ce.
B.
Remote set on low fl ame (if
option available)
B.
Adjust fl ame with remote transmitter.
C.
Top burner lights; bottom
burner has delayed ignition.
C1.
Check gas pressure. Can be caused by too small of a gas line (see Section
1, A1 of this table).
C2.
Low propane tank level. Vacuum burner tube for soot blockage and fi ll propane
tank.
ODORS
A.
Gas leak
A.
Shut off gas, if possible. Follow instructions on front page. Have a qualifi ed
professional installer or the gas company correct all leaks.
B.
New home, new carpet, or
new paint
B.
When these odors are drawn into the fi replace, this may cause objectionable
odors. Thoroughly ventilate the area before restarting your log set.
C.
Damper closed
C.
Ensure that damper is open.
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