will resume normal.
If the above method still could not solve your issues, please kindly let me know and we will give
you a satisfying solution.
EarFun provides an 18-month warranty for every product. Your
satisfaction is always greatly important to us.
How to solve the problem of poor signal and intermittent
sound from the headset?
As for the signal issue of the earbuds, it would mostly relate to the compatibility and unstable
network, jarring of outer environment which you might not be aware of.
A.
We kindly suggest you switch other devices to see whether it is still the same symptoms and
upgrade the system of your devices to the latest version;
B.
Test the earbuds somewhere network is better to exclude the case that outside situation
might intercepts network signal of your devices. We kindly suggest you try to listen to the
downloaded music of your device to see whether it is normal.
C.
Also, try the earbuds on different occasions to see if it persists because the outer interference
is uncontrollable.
If the above method still could not solve your issues, please kindly let me know and we will give
you a satisfying solution.
EarFun provides an 18-month warranty for every product. Your
satisfaction is always greatly important to us.
How to clean the headset regularly?
We suggest you clean the earbuds once a week. Below are the tips for your reference.
For the charging contacts: Clean the charging contacts of the earbuds with the cleaning stick
regularly in case the failure of charging or turning on or the disconnection between two earbuds.
For the earbuds: Use dry and soft brush to gently clean out the part near the caps from dust or
wax and then rub them with clean napkins in case of the muffled volume of the earbuds. *Please
also clean the ears regularly for the longevity of the earbuds.