the groove of the earbud contacts);
D. Rub them with clean napkins and charge them around 1.5 hour to try it out. (Ensure the case
has enough battery life simultaneously).
2.
If the above steps still don't work, could you please kindly tell us the specific battery level of
the left and right earbud after you charge them 2 hours? You can connect one at a time to check
the battery of each earbud.
A. For Android, it varies from the Android device, we kindly suggest you refer to the instruction
manual of your device.
B. For iPhone, you can check the battery of the earbuds with adding the "Batteries" widget on
your iOS device.
You can also google the concrete steps according to the model of your phone.
If the above method still could not solve your issues, please kindly let me know and we will give
you a satisfying solution.
EarFun provides an 18-month warranty for every product. Your
satisfaction is always greatly important to us.
How to solve the problem that the charging case cannot
charge the earbuds?
Under this circumstance for trouble-shooting, we would suggest you use our original USB-C cable
and try switching different cables also even sockets to exclude the reasons of external factors.
If the above method still could not solve your issues, please kindly let me know and we will give
you a satisfying solution.
EarFun provides an 18-month warranty for every product. Your
satisfaction is always greatly important to us.
How to solve the problem of low headphone volume of both
earbud?
A.
For the earbuds, to troubleshoot, we would suggest you use dry and soft brush to gently clean
out the part near the caps from dusts or wax and then rub them with clean napkins cause
