8
TROUBLESHOOTING
Problem
Root Cause
Corrective Action
Display shows “E2/E3”
The thermostat sensor
has some problem
Inspect the heater and check that the air inlets and outlets
are not blocked as this may cause overheating. Unplug
the heater for 30 minutes and allow it to cool down.
Replug and operate, monitor the heater for signs of
overheating, if the problem persist discontinue use of the
heater and contact customer service.
Heater does not blow
warm air.
Cool down cycle.
Normal operation, will continue to run for several
minutes before shutting down. Times will vary based on
temperatures. During this time cool air will blow.
No power, logs do not
glow.
No power to the unit
Check that unit is plugged into a standard 120V outlet.
Press power button several times, make sure power is set
at “ON”position.
Logs glow, but no
flame effect.
Flame effect turned off Press flame button several times.
Heater does not blow
warm air.
Thermostat setting is
preventing heater from
turning on.
Adjust the temperature settings to ensure that the
thermostat is set higher than the current room
temperature.
Remote Control is not
working.
No batteries
Change the remote batteries.
Poor Signal
Operate remote transmitter at a slow measured pace.
Press the remote control buttons with an even motion and
gentle pressure. Repeatedly pressing buttons in rapid
succession may cause the transmitter to malfunction.
Distance
Operate the remote at a distance less than 20 feet from
the front of the appliance; point the remote at the control
panel.
