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P a g e
Exclusions:
This warranty does not cover:
• normal wear and tear;
• damage or failure from abuse, neglect, misuse, or accident;
• damage from stunt riding, ramp jumping, acrobatics, or similar activities or any activity • that is not consistent
with the intended use of the Bicycle;
• damages resulting from failure to follow Instructions for Use and Warnings as provided in the Owner’s
Manual for the Bicycle;
• damages resulting from improper charging of the battery pack or use of any charger not supplied by ELUX;
• installation of any parts, accessories, or electrical component(s) not originally intended for or compatible with
the Bicycle as sold, or any modification of the frame or any component(s) originally supplied; tires, brake pads,
chains, lights, motors, battery packs, displays, or vehicle controllers that have been opened for any purpose
whatsoever, other than by ELUX or its authorized agents. All warranties are void if the Bicycle is used for any
purpose other than the reasonable intended use of the Bicycle.
Procedures:
Warranty work must be performed by ELUX or an authorized agent of ELUX. Proof of purchase must be
provided. To qualify for warranty services, a Warranty Product Return Authorization Number (“WPRAN”)
must be obtained by the original retail purchaser from ELUX. The original retail Purchaser must contact an
ELUX representative to discuss the problem with the Bicycle and to obtain a WPRAN. Upon issuance of a
WPRAN, the Bicycle or Bicycle component(s) must be returned to ELUX at its designated location for
warranty work. The original retail Purchaser is responsible for the return of the Bicycle, undamaged in transit,
to ELUX for warranty work and for the costs associated with shipping and insuring the Bicycle and
component(s) when returning them. If ELUX’ authorized qualified technicians determine a warranty claim is
valid and conforms with this warranty, ELUX will repair or replace component(s) or replace the entire Bicycle
at ELUX’ cost, including materials and labor. For valid warranty claims hereunder, ELUX will reimburse the
original retail Purchaser for shipping and insurance costs incurred as a result of returning the Bicycle to ELUX
for warranty work at standard ground shipping rates, and ELUX will pay for shipping costs to return the Bicycle
to the original retail Purchaser.
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