13
EN
Warranty and Repair Policy
What this Warranty Covers
Horizon Hobby, Inc. (“Horizon”) warrants to the original
purchaser that the product purchased (the “Product”) will
be free from defects in materials and workmanship at the
date of purchase.
What is Not Covered
This warranty is not transferable and does not cover (i)
cosmetic damage, (ii) damage due to acts of God,
accident, misuse, abuse, negligence, commercial use,
or due to improper use, installation, operation or
maintenance, (iii) modifi cation of or to any part of the
Product, (iv) attempted service by anyone other than a
Horizon Hobby authorized service center, or (v) Products
not purchased from an authorized Horizon dealer.
OTHER THAN THE EXPRESS WARRANTY ABOVE, HORIZON
MAKES NO OTHER WARRANTY OR REPRESENTATION, AND
HEREBY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES,
INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRAN-
TIES OF NON-INFRINGEMENT, MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. THE PURCHASER
ACKNOWLEDGES THAT THEY ALONE HAVE DETERMINED
THAT THE PRODUCT WILL SUITABLY MEET THE REQUIRE-
MENTS OF THE PURCHASER’S INTENDED USE.
Purchaser’s Remedy
Horizon’s sole obligation and purchaser’s sole and
exclusive remedy shall be that Horizon will, at its option,
either (i) service, or (ii) replace, any Product determined
by Horizon to be defective. Horizon reserves the right
to inspect any and all Product(s) involved in a warranty
claim. Service or replacement decisions are at the sole
discretion of Horizon. Proof of purchase is required for
all warranty claims. SERVICE OR REPLACEMENT AS
PROVIDED UNDER THIS WARRANTY IS THE PURCHASER’S
SOLE AND EXCLUSIVE REMEDY.
Limitation of Liability
HORIZON SHALL NOT BE LIABLE FOR SPECIAL, INDIRECT,
INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOSS OF
PROFITS OR PRODUCTION OR COMMERCIAL LOSS IN ANY
WAY, REGARDLESS OF WHETHER SUCH CLAIM IS BASED
IN CONTRACT, WARRANTY, TORT, NEGLIGENCE, STRICT
LIABILITY OR ANY OTHER THEORY OF LIABILITY, EVEN IF
HORIZON HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES. Further, in no event shall the liability
of Horizon exceed the individual price of the Product on
which liability is asserted. As Horizon has no control over
use, setup, final assembly, modification or misuse, no
liability shall be assumed nor accepted for any resulting
damage or injury. By the act of use, setup or assembly,
the user accepts all resulting liability. If you as the pur-
chaser or user are not prepared to accept the liability
associated with the use of the Product, purchaser is
advised to return the Product immediately in new and
unused condition to the place of purchase.
Law
These terms are governed by Illinois law (without regard to
conflict of law principals). This warranty gives you specific
legal rights, and you may also have other rights which vary
from state to state. Horizon reserves the right to change or
modify this warranty at any time without notice.
Warranty Services
Questions, Assistance, and Services
Your local hobby store and/or place of purchase cannot
provide mwarranty support or service. Once assembly,
setup or use of the Product has been started, you must
contact your local distributor or Horizon directly. This will
enable Horizon to better answer your questions and
ervice you in the event that you may need any assistance.
For questions or assistance, please direct your email to
productsupport@ horizonhobby.com, or call 877.504.0233
toll free to speak to a Product Support representative. You
may also find information on our website at
www.horizonhobby.com.
Inspection or Services
If this Product needs to be inspected or serviced, please
use the Horizon Online Service Request submission
process found on our website or call Horizon to obtain a
Return Merchandise Authorization (RMA) number. Pack
the Product securely using a shipping carton. Please note
that original boxes may be included, but are not designed
to withstand the rigors of shipping without additional
protection. Ship via a carrier that provides tracking and
insurance for lost or damaged parcels, as Horizon is
not responsible for merchandise until it arrives and is
accepted at our facility. An Online Service Request is
available at www.horizonhobby.com under the Support
tab. If you do not have internet access, please contact
Horizon Product Support to obtain a RMA number along
with instructions for submitting your product for service.
When calling Horizon, you will be asked to provide your
complete name, street address, email address and phone
number where you can be reached during business hours.
When sending product into Horizon, please include your
RMA number, a list of the included items, and a brief sum-
mary of the problem. A copy of your original sales receipt
must be included for warranty consideration. Be sure your
name, address, and RMA number are clearly written on
the outside of the shipping carton.
Notice: Do not ship LiPo batteries to Horizon. If you
have any issue with a LiPo battery, please contact the
appropriate Horizon Product Support office.
Warranty Requirements
For Warranty consideration, you must include your
original sales receipt verifying the proof-of-
purchase date.
Provided warranty conditions have
been met, your Product will be serviced or replaced
free of charge. Service or replacement decisions are
at the sole discretion of Horizon.
Non-Warranty Service
Should your service not be covered by warranty
service will be completed and payment will be
required without notification or estimate of the
expense unless the expense exceeds 50% of the
retail purchase cost.
By submitting the item for service
you are agreeing to payment of the service without
notification. Service estimates are available upon request.
You must include this request with your item submitted
for service. Non-warranty service estimates will be billed
a minimum of ½ hour of labor. In addition you will be
billed for return freight. Horizon accepts money orders and
cashiers checks, as well as Visa, MasterCard, American
Express, and Discover cards. By submitting any item to
Horizon for service, you are agreeing to Horizon’s Terms
and Conditions found on our website www.horizonhobby.
com/Service/Request/.
