8
9
Safety Precautions
This is a sophisticated hobby Product and not a toy. It must be operated with caution and
common sense and requires some basic mechanical ability. Failure to operate this Product
in a safe and responsible manner could result in injury or damage to the Product or other
property. This Product is not intended for use by children without direct adult supervision.
The Product manual contains instructions for safety, operation and maintenance. It is
essential to read and follow all the instructions and warnings in the manual, prior to
assembly, setup or use, in order to operate correctly and avoid damage or injury.
Questions, Assistance, and Repairs:
Your local hobby store and/or place of purchase cannot provide warranty support or repair.
Once assembly, setup or use of the Product has been started, you must contact Horizon
directly. This will enable Horizon to better answer your questions and service you in the
event that you may need any assistance. For questions or assistance, please direct your
email to [email protected], or call 877.504.0233 toll free to speak to a
service technician.
Inspection or Repairs
If this Product needs to be inspected or repaired, please call for a Return Merchandise
Authorization (RMA). Pack the Product securely using a shipping carton. Please note that
original boxes may be included, but are not designed to withstand the rigors of shipping
without additional protection. Ship via a carrier that provides tracking and insurance for
lost or damaged parcels, as Horizon is not responsible for merchandise until it arrives
and is accepted at our facility. A Service Repair Request is available at www.horizonhobby.
com on the “Support” tab. If you do not have internet access, please include a letter with
your complete name, street address, email address and phone number where you can be
reached during business days, your RMA number, a list of the included items, method of
payment for any non-warranty expenses and a brief summary of the problem. Your original
sales receipt must also be included for warranty consideration. Be sure your name,
address, and RMA number are clearly written on the outside of the shipping carton.
Warranty Inspection and Repairs
To receive warranty service, you must include your original sales receipt verifying the
proof-of-purchase date. Provided warranty conditions have been met, your Product will
be repaired or replaced free of charge. Repair or replacement decisions are at the sole
discretion of Horizon Hobby.
Non-Warranty Repairs
Should your repair not be covered by warranty the repair will be completed and payment
will be required without notification or estimate of the expense unless the expense exceeds
50% of the retail purchase cost. By submitting the item for repair you are agreeing to
payment of the repair without notification. Repair estimates are available upon request.
You must include this request with your repair. Non-warranty repair estimates will be
billed a minimum of ∏ hour of labor. In addition you will be billed for return freight. Please
advise us of your preferred method of payment. Horizon accepts money orders and
cashiers checks, as well as Visa, MasterCard, American Express, and Discover cards. If
you choose to pay by credit card, please include your credit card number and
expiration date. Any repair left unpaid or unclaimed after 90 days will be considered
abandoned and will be disposed of accordingly. Please note: non-warranty repair is only
available on electronics and model engines.
United States
Products requiring inspection or repair should be shipped to the following address (freight
prepaid):
Horizon Service Center
4105 Fieldstone Road
Champaign, Illinois 61822
United Kingdom
Electronics and engines requiring inspection or repair should be shipped to the following
address:
Horizon Hobby UK
Units 1-4 Ployters Rd
Staple Tye
Harlow, Essex
CM18 7NS
United Kingdom
Please call +44 (0) 1279 641 097 or [email protected] with any questions or
concerns regarding this product or warranty.
Germany
Electronics and engines requiring inspection or repair should be shipped to the following
address:
Horizon Technischer Service
Hamburger Strasse 10
25335 Elmshorn
Germany
Please call +49 4121 46199 66 or [email protected] with any questions or
concerns regarding this product or warranty.
