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Horizon, please include your RMA number, a list
of the included items, and a brief summary of the
problem. A copy of your original sales receipt must
be included for warranty consideration. Be sure
your name, address, and RMA number are clearly
written on the outside of the shipping carton.
NOTICE: Do not ship LiPo batteries to Horizon.
If you have any issue with a LiPo battery,
please contact the appropriate Horizon Product
Support offi ce.
Warranty Requirements
For Warranty consideration, you must include
your original sales receipt verifying the proof-
of-purchase date.
Provided warranty conditions
have been met, your Product will be serviced or
replaced free of charge. Service or replacement
decisions are at the sole discretion of Horizon.
Non-Warranty Service
Should your service not be covered by warranty,
service will be completed and payment will be
required without notifi cation or estimate of the
expense unless the expense exceeds 50% of the
retail purchase cost
. By submitting the item for
service you are agreeing to payment of the service
without notifi cation. Service estimates are available
upon request. You must include this request with
your item submitted for service. Non-warranty
service estimates will be billed a minimum of ½
hour of labor. In addition you will be billed for return
freight. Horizon accepts money orders and cashier’s
checks, as well as Visa, MasterCard, American
Express, and Discover cards. By submitting any
item to Horizon for service, you are agreeing to
Horizon’s Terms and Conditions found on our
website http://www.horizonhobby.com/content
service-center_render-service-center.
ATTENTION: Horizon service is limited to
Product compliant in the country of use and
ownership. If received, a non-compliant Product
will not be serviced. Further, the sender will be
responsible for arranging return shipment of the
un-serviced Product, through a carrier of the
sender’s choice and at the sender’s expense.
Horizon will hold non-compliant Product for a
period of 60 days from notifi cation, after which
it will be discarded.
Contact Information
Country of
Purchase
Horizon Hobby
Contact Information
Address
United States
of America
Horizon Service Center
(Repairs and Repair
Requests)
servicecenter.horizonhobby.
com/
RequestForm/
2904 Research Rd.
Champaign, Illinois, 61822 USA
Horizon Product Support
(Product Technical
Assistance)
productsupport@horizonhobby.
com
877-504-0233
Sales
[email protected]
800-338-4639
European
Union
Horizon Technischer
Service
Hanskampring 9
D 22885 Barsbüttel, Germany
Sales: Horizon Hobby
GmbH
+49 (0) 4121 2655 100
