9
•
Wash the filter with cold water only.
•
Filter B should be rinsed and tapped out until the water runs clear, then tapped
out again to ensure all excess water is removed. (Tap on the plastic rim, not the
filter material.) Leave to dry completely for a minimum of 24 hours.
•
It is normal for the filter in the ball to turn grey in colour.
•
To refit filter B:
– refit the filter on to the ball
– secure the filter by turning it clockwise so the white arrows align.
•
When refitting the outer cover of the ball, keep turning the central locking dial
clockwise. When it starts to click it is locked.
•
To watch a short online video visit:
www.english.dysoncanada.ca/dc51filterwash
BLOCKAGES – THERMAL CUT-OUT
•
This appliance is fitted with an automatically resetting thermal cut-out.
•
Large items may block the tools or wand inlet. If any part becomes blocked the
appliance may overheat and automatically cut-out.
•
If this happens, follow the instructions below in ‘Looking for blockages’.
LOOKING FOR BLOCKAGES
•
Switch ‘OFF’ and unplug before looking for blockages. Failure to do so could
result in personal injury.
•
Leave to cool down for 1-2 hours before checking the filters or for blockages.
•
Clear any blockage before restarting.
•
Look for blockages in the wand, airways and cleaner head.
•
To release the hose from the machine, you will need to remove the wand.
•
Open the wand release cap.
•
Pull the wand up and away from the handle.
•
Press the red release button in the connecting collar and remove the wand from
the hose.
•
Release the hose from the appliance by pressing the red tab on the base of the
hose – you can see it from the front of the appliance.
•
Check for blockages in the hose.
•
Beware of sharp objects when checking for blockages.
•
To refit the hose, align the guides on the base of the hose with the channels in
the neck of the airway. Ensure the red tab faces the front of the appliance. Push
the hose on. It will click into place. To refit the wand follow the instructions above
in the ‘Operation’ section.
•
To remove the base plate to access an obstruction, see ‘Base plate –
disassembly/reassembly’.
•
To look for blockages in the front airway between the ball and the cleaner
head you will need to remove the cleaner head: see ‘Base plate – disassembly/
reassembly’ below on how to do this.
•
To look for blockages in the rear airway between the ball and the cleaner
head you will need to release the elasticated rear connection. Pull the plastic
connector towards you to release from the upper airway. To replace it, pull it
a little way out on the horizontal so that it aligns with the upper airway. Gently
release it so it pulls itself back into place.
•
Beware of sharp objects when checking for blockages.
•
Refit all parts securely before using.
•
Clearing blockages is not covered by your warranty.
BRUSH BAR – CLEARING OBSTRUCTIONS
•
If your brush bar is obstructed, it may shut ‘OFF’. If this happens, you will need
to remove the blockage.
•
Switch ‘OFF’ and unplug before proceeding. Failure to do so could result in
personal injury.
•
Beware of sharp objects when clearing obstructions.
•
Take care if coming into contact with the carbon fibre brushes, as they may
cause minor skin irritation. Wash your hands after handling the brushes.
•
If you still cannot clear the obstruction, please follow the instructions below to
remove the base plate. This gives more access to the obstruction. Alternatively,
contact a Dyson expert on the Dyson Helpline or visit the website. Clearing
brush bar obstructions is not covered by your warranty.
BASE PLATE - DISASSEMBLY/REASSEMBLY
•
Switch ‘OFF’ and unplug before proceeding. Failure to do so could result in
personal injury.
•
Lie the appliance on its front.
•
There is a red latch on the connection between the ball and cleaner head. Slide
it towards the ball, supporting the appliance as you do so.
•
Pull the cleaner head away from the appliance. Use a constant, firm pressure.
•
At each end of the cleaner head are two red levers:
– pivot the levers up and out towards the end of the cleaner head until they click
– hinge the base plate open.
•
Beware of sharp objects when clearing obstructions.
•
To refit the base plate, hinge it closed.
•
To secure the base plate pivot both levers back into position so they are flush
with the surface of the cleaner head.
•
Lie the appliance on its back.
•
Fit the cleaner head back onto the connections underneath the front part of the
ball. Slide the cleaner head up into the channels either side of the airway. Push
firmly: the cleaner head will click into place and the red latch will engage.
BRUSH BAR – TROUBLESHOOTING
If the brush bar has stopped spinning, follow the instructions above on clearing
obstructions. Alternatively, contact a Dyson expert on the Dyson Helpline or visit
the website.
•
To watch a short online video visit:
www.english.dysoncanada.ca/dc51brushbarmaintenance
DISPOSAL INFORMATION
Dyson products are made from high grade recyclable materials. Please dispose
of this product responsibly and recycle where possible.
DYSON CUSTOMER CARE
THANK YOU FOR CHOOSING TO BUY A DYSON APPLIANCE
If you have a question about your Dyson appliance, please call the Dyson
Helpline with your serial number and details of where/when you bought the
appliance, or contact us via the Dyson website.
Most questions can be solved over the phone or by email with one of our Dyson
Helpline staff.
If your Dyson appliance needs service, call the Dyson Helpline so we can discuss
the available options. If your appliance is under warranty, and the repair is
covered, it will be repaired at no cost.
PLEASE REGISTER AS A DYSON APPLIANCE
OWNER
To help us ensure you receive prompt and efficient service, please register as a
Dyson appliance owner. There are three ways to do this:
•
Online at www.dysoncanada.ca
•
Telephone the Dyson Helpline at 1-877-397-6622.
•
Complete the enclosed Warranty Form and mail it to us.
This will confirm ownership of your Dyson appliance in the event of an insurance
loss, and enable us to contact you if necessary.
Your serial number can be found on your rating plate which is behind the
clear bin.
LIMITED 5 YEAR WARRANTY
TERMS AND CONDITIONS OF THE DYSON 5 YEAR LIMITED
WARRANTY.
WHAT IS COVERED
Your Dyson appliance is warranted against original defects in material and
workmanship for a period of 5 years from the date of purchase, when used for
private household purposes in accordance with the Dyson Operating Manual.
This warranty provides, at no extra cost to you, all labour and parts necessary to
place your appliance in proper operating condition during the warranty period.
This warranty is subject to the following terms:
WHAT IS NOT COVERED
Dyson Canada Limited shall not be liable for costs incurred as a result of:
•
Appliances purchased from an unauthorized dealer.
•
Accidental damage, faults caused by negligent use or care, misuse, neglect,
careless operation or handling of the appliance which is not in accordance with
the Dyson Operating Manual.
•
Use of the appliance other than for normal domestic purposes within the country
of purchase, e.g. for commercial or rental purposes.
•
Use of parts not in accordance with the Dyson Operating Manual.
•
Use of parts and accessories other than those produced or recommended by
Dyson Canada Limited.
•
External sources such as weather.
•
Repairs or alterations carried out by unauthorized parties or agents.
•
Blockages – please refer to the Dyson Operating Manual for details of how to
look for and clear blockages.
•
Normal wear and tear, including normal wearing parts such as belt, filter, brush
bar, hose assembly, and power cord (or where external damage or abuse is
diagnosed).
•
Carpet damage due to use not in accordance with flooring manufacturer’s
instructions or failure to turn the brush bar off when necessary.
WARRANTY SERVICE
•
Please fill out and return the Warranty Form, or register online at
www.dysoncanada.ca
•
Before service can take place, the terms of the warranty require that you contact
the Dyson Helpline with your model name/number, serial number, date and
place of purchase.
•
Please keep your purchase receipt in a safe place to ensure you have this
information.
•
All work will be carried out by Dyson Canada Limited or their authorized agents.
•
Any replaced defective parts will become property of Dyson Canada Limited.
•
Service under this warranty will not extend the period of this warranty.
•
If your appliance is not functioning properly, please call the Dyson Helpline.
Most issues can be rectified over the telephone by our trained Dyson Helpline
staff. If this is not possible Dyson Canada Limited will arrange for your
appliance to be repaired and returned in full working order at no extra cost
to you.
WARRANTY LIMITATION AND EXCLUSIONS
•
Any representations, warranties or conditions relating to your appliance, express
or implied, statutory or otherwise, including but not limited to warranty of
merchantability or warranty of fitness for a particular purpose, are limited to
the duration of this warranty. This limitation is not allowed by some Provinces or
Territories and so this limitation may not apply to you.
•
Your remedy for breach of this warranty is limited to the warranty service
described above. Dyson Canada Limited will not be liable for any consequential
damages or incidental damages you may incur in connection with your purchase
and use of your appliance.
•
This warranty gives you specific legal rights. You may also have other rights
which vary by Province or Territory.
•
This warranty is not transferable.
•
This warranty is only available in Canada.
