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6. Windows Help and Troubleshooting
Troubleshooting
This section describes some common problems and suggested solutions, and ways to recover
your laptop from a crash.
Be aware that the problems and solutions described here are meant only as a guide. They are
not definitive problem solving techniques. For certain problems, you might need help from
your reseller or your service provider.
When you observe a problem, stop operation immediately, because taking further action
might result in data loss or damage. Take a note of what the system is doing and what actions
you performed before the problem occurred. Provide detailed information to your service
provider for quicker problem resolution.
For about any problem, follow these steps:
1. Restart your system.
2. Check your Wi-Fi connection.
3. Reset your Wi-Fi connection.
4. Plug your system to a wall socket to charge it for at least one hour.
