IMPORTANT:
DXV does not recommend that the tank components be switched out with anything other than the
furnished specified components as the performance could be affected. Any alterations made using anything other
than the specified components could negatively impact the flush performance and will void the warranty.
TROUBLESHOOTING GUIDE - See Step 9-10 For Diagram
PROBLEM
POSSIBLE CAUSE
CORRECTIVE ACTION
Does not flush
a. Water supply valve closed.
b. Supply line blocked.
c. Flush valve chain too loose or disconnected.
d. Sand or debris lodged in water control.
a. Open valve and allow water to fill tank.
b. Shut off water supply, disconnect supply line and inspect all
gaskets and washers. Reassemble.
c. Readjust chain length as required.
d. Shut off water supply. Remove cap and clean.
Poor or sluggish flush
a. Bowl water level too low.
b. Supply valve partly closed.
c. Partially clogged trapway and/or drain pipe
and/or vent.
d. Supply pressure too low.
e. Tank not installed tightly on bowl.
f. Product has air stuck in waterways.
g. Incorrect tank water level
h. Trip lever not opening jet flapper to stop
i. Air leak
j. Trip lever not returning to original position
k. Loss of prime due to depressing on the trip
lever too long
a. Check that refill tube is connected to water control and
inserted into tank overflow without being kinked or damaged.
b. Open supply valve fully. Be sure that proper supply tube size
is used.
c. Remove obstruction. Consult a plumber if necessary.
d. Normal supply pressure must be at least 20 psi.
e. Tighten bolts as shown in Step 7 to make sure the tank is
touching the piers of the bowl in the front and back of the
product.
f. Re-prime bowl by flushing 5 times in a row allowing the tank
to refill each time to achieve optimal performance.
g. Check water level in tank to make sure it is at the correct
height listed inside the tank. Re-prime bowl by flushing 5
times in a row allowing the tank to refill each time to achieve
optimal performance.
h. Adjust settings according to adjustable screw setup in Step 10
i. Reseat tank by shutting off water supply, disconnect supply
line, remove tank mounting nuts, inspect all gaskets and
reassemble
j. Adjust trip lever nut by loosening the nut a quarter turn at a
time clockwise (reverse thread)
k. Do not depress trip lever longer than 2 seconds for optimal
performance. Depressing trip lever longer will negatively
affect the toilet performance by causing a loss of prime.
Re-prime bowl by flushing 5 times in a row allowing the tank
to refill each time to achieve optimal performance.
Toilet leaks
a. Poor supply line connection.
b. Poor bowl to tank/floor connection.
c. Cracked Bowl
d. Loose tank nuts
e. Loose flush valve mounting nuts
f. Tank to Bowl gaskets defective
g. Black rim flapper leaking. Inlet valve will
periodically run and you will see water
coming from port in to the bowl
h. Red jet flapper leaking. Inlet valve will
periodically run
a. Review Step 8 of installation procedure.
b. Review Step 2 through 7 of installation procedure.
c. Send new bowl / return
d. Tighten nuts, reinstall
e. Tighten nuts, reinstall
f. Replace gaskets
g. Clean debris from seal surface. Replace flapper seal as
needed and adjust settings according to adjustable screw
setup in Step 10.
h. Clean debris from seal surface. Replace flapper seal as
needed and adjust settings according to adjustable screw
setup in Step 10.
Toilet does not shut off
a. Flapper seal leaking or deformed.
b. Sand or debris lodged in water control.
c. Flush valve chain too tight, holding flapper
open.
a. Clean debris from seal surface. Replace flapper seal as
needed. See web for more info.
b. Shut off water supply. Remove cap and clean.
c. Adjust settings according to adjustable screw setup in
Step 10.
Toilet bowl rocks
after installation|
a. Wax ring not fully compressed.
b. Floor not level.
a. Retighten bowl-to-floor knobs.
b. Use toilet shims and /or place a bead of caulk around the
base of the toilet.
7302352-100 (12/17)
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